After completing a Bachelor's degree in Management Information Systems at Morgan State University, I joined Highmark Health as a Senior Decision Support Analyst. Within this role, I focus on manufacturing process improvement, leveraging my certification as a Project Management Professional (PMP). My core competencies include data collection, workflow observation, and system activity monitoring to pinpoint areas that can be enhanced.At Highmark Health, our team has been pivotal in identifying vulnerabilities and fostering strategic improvements. My tenure at U.S. Immigration and Customs Enforcement (ICE) and Teracore, Inc. honed my skills in SAS analytics, enabling me to deliver robust data-driven solutions. I'm committed to aligning with our organization's culture, contributing diverse perspectives, and enhancing decision-making processes that resonate with our mission and goals.