Lead Operations, Customer Support, Infrastructure, Vendor Mgmt for both EU and NA Regions

Lead Presales, Solutions Engineering, Partner Integration, Support and Advertising Operations for Europe.

Consultancy and PMO services for Telecom, Media and IT industries.

Leading a team of IT and telecom experts in charge of all operational aspects of the Alcatel-Lucent mCommerce platform, offered in fully hosted and managed mode to mobile operators, media agencies and brands. This solution encompasses a Mobile Marketing engine (SMS, MMS messaging, explicit profile collection, mobile app notifications), a Mobile Wallet engine (deals, mobile coupons, QR codes, loyalty points) and an Analytics platform (mobile traffic analysis, inferred profiles detection)Among others, main responsibilities of the Tech Ops team are :- Provide PMO resources for project implementation (for all technology aspects) - Drive technical workshops with customer teams and support go-to-market workshops. This includes running solution demos.- Setup connectivity and integration points with MNO resources (VPNs, SMS-Cs, MMS-Cs, messaging gateways, CRM systems, customer care platforms, self-care pages, geolocation services …- Define/execute testing and acceptance plans - Develop and automate ETL jobs and scripts to load/extract subscriber data files and ad-hoc reports identified with customer CRM and business teams - Security assessments and security audits- Level 1/2/3 support : alarming systems, capacity planning, platform upgrades, root cause analysis’s; - Definition of Service Level Agreements (SLA) and Key Performance Indicators (KPI). - Support for campaign creation- Feature request capturing, Tendering and product management support- Defined and implemented the subscriber data privacy and platform security principles (security zones definition, data isolation, encryption and anonymization techniques)

Senior Telecom Consultant for Alcatel-Lucent Bell (Namur). Contract renewed during more than 5 years. Project Manager in a multimedia venture of Alcatel-Lucent, developing cross-media applications like mobile TV, community TV, content sharing applications, and advertising servers Technical environment : mobile networks, Internet TV, Web/InternetMain responsibilities : - 09/08 – 09/10: Head of Customer projects and Operations for the Alcatel-Lucent Advertising Selection Server, main software component of the Alcatel-Lucent Mobile Advertising solution, offered to operators in hosted mode (SaaS, “Software as a Service” model) o Directing and coordinating customer contacts to manage and deliver the Mobile Advertising project from initiation to completion o Plans, schedules, monitors and reports on deliverables and activities related to the project o Leading the project team in determining requirements and translating requirements into relevant documents, functional specifications, and technical designs o Representing and defending the customer in front of internal teams (product management and development) - 01/08 – 09/08: R&D Manager of the ‘Crossmedia’ venture. o Complete executive management of multimedia products including the “Personal and Community Content” (PCC), a file sharing application proposed to operator subscribers.o Feature definition, design and specifications, resource management, planning. Leader of a team of around 30 people, based in Namur (Belgium) and Timisoara (Romania). Work in collaboration with product management and sales/front office - 02/06 – 01/08: Technical product manager (TPM) of an IP media server called ‘VideoMixer’ (Mobile TV component). In charge of software design and lifecycle, quality process, resource management, cost notes, planning, validation, support, ...- 01/05 – 02/06: C++ software developer for a IP media server called ‘VideoMixer'

- Project Management: large project of an SNMP-based central monitoring system for all Belgian air traffic control systems, implementing an ITIL-based HelpDesk center for Belgocontrol’s NOC. Specifications writing and review, safety analysis, integration validation, technical implementation, user manual writing and teaching, negotiation of design solutions and maintenance contracts with vendors.- Network engineering: validation and troubleshooting of operational Cisco networks, in a mission-critical environment.- Software development: Ada programming/maintenance in a large, mainframe-based air traffic control environment.- Software lifecycle management: process methodology and product release.

- Software development: Java programming and development of a service creation environment for Internet Telephony.- Research and Development: follow-up of IETF (Internet Engineering Task Force) activities in the field of Voice-over-IP and guidance for selective implementation.- Quality Assurance: testing, debugging, optimization, and performance analysis of front-end and server products.- Sales: Participation in a lot of international conferences and shows to promote and demonstrate products.