Dan Bishop Email & Phone Number

Cobble Hill, British Columbia, Canada

Edmonton, Canada Area

Contract to provide product advice and strategy for the development and marketing of advanced reporting tools for EMS and Fire Agencies. Engaging in consultative projects doing Service Reviews and the ongoing analysis and interpretation of performance measures.

Mill Bay, Bc

Mill Bay, Bc

Experienced consultant and independent sales representative for Dispatch and reporting software, analysis of service delivery and related systems for Inter-Facility, Emergency Medical, and First Responder Services. Contracts including; CAD and RMS systems product development and support, integration of EMS and Health services, deployment and allocation of resources, staffing and capital project requirements,

Austin, Texas Area

Contract work to develop a suite of EMS products including Dispatch, reporting, billing, and associated interfaces. Developing marketing strategies throughout the United States and providing direct client support. Worked with multiple agencies in improving dispatch performance, deployment practices, and operational performance.

Victoria, Bc

Led and facilitated patient safety and quality initiatives. Management of Critical Patient Safety Event reviews and various improvement related projects:- Establishing Quality Committees including Terms of Reference and functions;- Redesigning product and equipment alert processes/procedures;- Improving accuracy/efficiency of Vehicle Safety checks;- Implementing an incident reporting system (PSLS) within the Datix system; - Improving completeness of patient care documentation by 25% through quality improvement cycles and training supervisors. Supported quality/patient safety functions and raised the profile of EHSC by representing the division. This included:- Designing/implementing strategies for Electronic Patient Care Reporting (ePCR);- Patient Safety display and participation at the 2012 Vancouver conference for Emergency Medical Services Chiefs of Canada

Victoria, British Columbia

Responsible for Quality Improvement, Quality Assurance, Patient Safety and performance management processes related to the delivery of pre-hospital emergency services and dispatch.• Improved the quality of emergency responses province-wide by establishing/managing/directing the quality programs for Dispatch, Ground Ambulance and Air programs. This involved up to 15 direct reports and budget in excess of $2M; - Leading performance management initiatives that contributed to BCAS being a leader in contributions to the Resuscitation Outcomes Consortium. - Directing clinical incident reviews and various projects related to improving patient care, dispatch functions and related business processes.

Victoria , Bc

Responsible for managing ongoing performance improvement initiatives and cross-functional project teams; representing BCAS on projects at the provincial/international level; and developing support systems/technology:• Provided management with timely performance reports for all program areas by developing/implementing key performance indicators. This included the ongoing management of a project utilizing the Balanced Scorecard approach focused on BCAS Service Plans; • Represented BCAS interests and supported the BC Resuscitations Outcomes Consortium goals by serving as the EMS Liaison and assisting in the development of the Standard Registry. This included communicating BCAS interests as a research site and development of information/processes;• Contributed to the ongoing development of the First Responders program and governance at the provincial level by participating as a team member of the EHS/BCAS/Fire Coordination committee.

Victoria, Bc

Responsible for the development and management of province-wide Quality Improvement/Assurance programs including support systems/technology and supervising up to seven CUPE/excluded staff and numerous cross-functional project teams:• Assisted in the establishment of standardized performance indicators for response time and unit utilization reporting by leading a project and developing National Benchmarking information for the EMS Directors group. This included identifying/developing/reporting through application of the Balanced Scorecard approach;• Contributed to developing key performance programs by introducing methodologies and approaches through involvement with the Government Performance Management group and cross ministry programs;• Assisted provincial/regional committees in creating MOUs by providing consulting services with respect to operational performance, dispatch practice, ambulance deployment strategies and station location options. This included such major initiatives as station planning for the lower mainland and deployment strategies for the Victoria post;

Edmonton, Canada Area

Various positions progressing from EMT to Paramedic and Dispatcher, Supervisor, Manager, and Director. Line supervision of EMS personnel, Managing Quality Improvement, Dispatch, and Technical Services departments.Led multiple improvement projects and increased system performance through the development of information management systems, analytic capabilities and expertise. Major accomplishments included working with a team to create a new Dispatch system and organization for combined EMS and Fire Operations, leading practices for the deployment and allocation of resources and creating a high performance system.

Management Certificate, Management Development

Led teams and the development of reports related to systems improvements and analysis. Exemplary in developing strategies to analyze.

Emt - Als, Paramedicine, Magna Cum Laude

Activities and Societies: Ice Hockey teamGraduated the top of the class for the combined results of both field and academic practice.