• I oversee designing, developing, testing, and maintaining software custom solutions tailored to needs of the client.• In charge of setting up reliable and high-speed internet at customer locations.

Code Savanna is a not-for-profit organization that aims to encourage, connect, and support the next generation of young leaders in technology and entrepreneurship in Zambia. Its primary objective is to promote socio-economic development by equipping the youth with the necessary skills and knowledge to become self-sufficient individuals who can make a positive impact in their communities.

As a Technical Support Engineer and occasional Software Developer at Edulution, I enhance the learning experience by improving existing learner content on Kolibri and providing seamless technical support to coaches and hub staff.Key Achievements:- Content Enhancement: Improved learners' content to ensure high quality and relevance.- Customized Ticketing System: Developed and implemented a technical support ticketing system using Django, optimizing processes and reducing response… Show more As a Technical Support Engineer and occasional Software Developer at Edulution, I enhance the learning experience by improving existing learner content on Kolibri and providing seamless technical support to coaches and hub staff.Key Achievements:- Content Enhancement: Improved learners' content to ensure high quality and relevance.- Customized Ticketing System: Developed and implemented a technical support ticketing system using Django, optimizing processes and reducing response times. - Introduced advanced features for prioritization, communication, and decision-making. - Ensured SLA compliance and facilitated knowledge sharing among support teams. - Contributed to enhanced customer satisfaction and operational excellence.Technical Support Roles:- Provided timely technical assistance to coaches and hub staff.- Diagnosed and resolved technical issues efficiently.- Conducted training sessions and created documentation for system use.- Collected user feedback to drive improvements.- Monitored system performance and conducted preventative maintenance.My dual expertise in technical support and software development has significantly improved learner engagement and support efficiency at Edulution. Show less

Senior Numeracy Coach, Edulution Africa Onsite • I have been promoted 3 times during my tenure as a Coach at Edulution Africa • Guided 7 Assistant coaches, fostering their skill development within the organization. • Demonstrated effective leadership by managing a team of 13 senior coaches for 2 years. Provided valuable Technical trainings to new coaches in Namibia and South Africa. • Successfully planned and… Show more Senior Numeracy Coach, Edulution Africa Onsite • I have been promoted 3 times during my tenure as a Coach at Edulution Africa • Guided 7 Assistant coaches, fostering their skill development within the organization. • Demonstrated effective leadership by managing a team of 13 senior coaches for 2 years. Provided valuable Technical trainings to new coaches in Namibia and South Africa. • Successfully planned and executed monthly meetings, addressing areas of improvement in learner outcomes on the numeracy program. Show less