Dac Bui Email & Phone Number

Toronto, Canada Area

• Perform underwriting quality audit on regional business operations to ensure they adhere to the Head Office underwriting guidelines and strategy. Write audit report with recommendations to help improve quality and processes.• Designed, developed and implemented a new underwriting license tool across Canada.• Worked with developers to improve and streamline the underwriting audit software. Trained staff on using the updated software and applied enhancements as required.• Maintain and update the Business Continuity Plan for Business Underwriting on a national level.• Develop risk reporting and trends by using Excel to automate processes that have been traditionally manual.

Mississauga

• Directed and guided the implementation of Guidewire ClaimCenter that involved setting business requirements, system testing for comparison of legacy systems vs ClaimCenter, and design configuration to address ClaimCenter’s limitation.• Developed strategy for Paperless Environment: online document storage & generation, data/document encryption, electronic completion of forms, and electronic signature.• Worked with key vendors, developers and Enterprise Architect to define methodology for system integration with ClaimCenter. Streamlined business processes to address limitation of systems integration. Manage vendors against SLA. Actively involved in vendor negotiations (e.g. - request for proposal, vendor scoring & analysis, working with legal to review agreements, etc.).• Established data migration process and standards. Implemented data transformation protocol to address poor data quality.• Proposed, reviewed and approved test plans for Quality Assurance to ensure alignment with business transactions. • Collaboration with Data Architects and Data Intelligence to set protocols for data storage, retention, and reporting. • Worked with IT Security to set compliance standards to protect the transmission & storage of data. Implemented business processes to address PCI DSS issues which saved the company millions of dollars.• Reviewed & approved charters for technology projects to ensure accuracy of business requests, estimated total cost of ownership and timelines.• Reviewed, approved and monitor technology costs against budget. Investigated variances, addressed issues where possible and escalated to senior management of unplanned costs. • Worked with Corporate Finance, Actuarial, Underwriting, Claims and Reinsurance teams to assessed their concerns/needs and incorporated them into the new systems. • Owner of the Business Continuity Plan for the IT Transformation Project.

Toronto

• Directed compliance work, reviewed risk reports and prepared monthly report to the Board. • Developed yearly plan for compliance work for all business operations. Conducted risk assessments to address operational and capital deficiencies.• Managed the company's national insurance program. Worked with claims staff and third party vendors throughout the loss adjudication process. Developed risk transfer schemes, collected risk details for individual programs, and negotiated insurance terms/conditions.• Responsible for claims & underwriting services performed by third party vendors. Coordinated and managed audits on vendors to ensure adherence to service level agreements.• Developed, tested and revised national Business Continuity Plans across all business teams.• Collaboration with Head Office Legal and Audit team on regulatory/legal issues.• Trained, coached and mentored team on risk and relationship management, resulting in acceleration of their career progression and responsibilities.• Trusted advisor to Finance, Information Technology & Security and Legal teams when complex issues arise. Work collaboratively to implement solutions to quickly address concerns. • Experienced in merger & acquisitions - successfully integrated four companies into RSA's business processes, guidelines, systems and governance framework. Adjusted accounting practices and financial reporting to adhere to corporate policies and regulatory requirements.• Refined process guidelines and implemented new controls to mitigate risks as well as improve inefficiencies. • Worked with Technology teams to enhanced system functionality due to process changes.• Developed and conducted reviews to ensure control environment is in line with Sarbanes-Oxley requirement and RSA's Global policies. • Act as the key liaison and coordinated work with external regulators and financial auditors. Work with business leaders to implement action plans arising from audit issues.

Toronto

• Reporting to the Director, completed compliance work, reviewed risk reports and prepared monthly report for Senior Executive Team.• Trained, coached and mentored staff on risk management framework.• Managed the company's national insurance program. Worked with claims staff and third party vendors throughout the loss adjudication process. Developed risk transfer schemes, collected risk details for individual programs, and negotiated insurance terms/conditions.• Responsible for identifying and managing risks for all divisions within RSA Canada. Worked collaboratively with Business Leaders to implement solutions to mitigate risks. • Experienced in merger & acquisitions - assessed risks and developed action plans to integrate newly acquired companies into RSA's business processes and guidelines. • Worked with Technology teams to enhanced system functionality due to process changes.• Conducted reviews to ensure control environment is in line with Sarbanes-Oxley requirement and RSA's Global policies. Identified areas of concerns, advised on recommended options and issue recommendation report accordingly.• Act as the key liaison and coordinated work with external regulators and financial auditors. Work with business leaders to implement action plans arising from audit issues.

Toronto

• Managed Property & Auto portfolio to ensure profitability.• Worked with Actuarial and Portfolio Management on new product development. Ongoing enhancement/revision to product benefits, rating, discounts/surcharges and policy wordings.• Reviewed and approved marketing brochures to brokers/customers. • Reconciled, resolved discrepancies and prepared regional monthly statements for reporting to the Corporate Finance Office. • Investigate accounting issues, document guidelines and communicate to business units for compliance. • Prepared financial summary reports and present to senior management on growth, profits/loss, areas of concerns and recommended next steps. • Worked collaboratively with different divisions to understand issues and agreed to an improved reporting process that satisfied all needs.

Toronto

• Audit controls and process within the financial, operational and information technology to ensure they aligned with accounting practices, company strategies, guidelines and procedures.• Led audits to ensure control environment is in line with Sarbanes-Oxley requirement and RSA's Global policies. Identified areas of concerns, advised on recommended options and issue recommendation report accordingly.• Assisted the external auditors on year-end financial/operational audits. Identified issues and work with external auditors on recommended options.• Experienced in merger & acquisitions - audited acquired companies against RSA's business processes, guidelines, systems and governance framework.

Toronto, Canada Area

• Designed a simplified quoting software for Insurance Brokers to underwrite business on behalf of RSA.• Assess inefficient processes and worked with development team to enhance user experiences.• Travelled across Canada to promote the use of RSA’s quoting software. • Underwritten commercial and personal insurance business that ranges from auto, property, liability, professional liability, construction, to manufacturing.• Negotiate pricing along with terms and conditions to ensure ongoing profitability of the book of business.• Provide advice to brokers and large clients on alternative options based on their insurance needs and risk appetite (large deductibles, self- insured retention, etc.).