Daca Stankovic Email & Phone Number

Greensboro, North Carolina, United States

Greensboro/Winston-Salem, North Carolina Area

Plantation, Florida

• Determined eligibility within the Law utilizing consistency and objectivity. • Reviewed and applied State Disability Laws within scope of FMLA/LOA Administration. • Assured appropriate tracking of eligible time period toward FMLA/LOA offering. • Regularly communicated and interacted with providers and specialists to clarify or authenticate medical information when applicable. • Coordinated FMLA/LOA Administration with STD / WC Administration. • Generated timely determination of FMLA/LOA eligibility within required timeframe. • Obtained updated or new information in order to recertify eligibility under FMLA/LOA. • Coordinated client with Plan Sponsor to assure Benefit Continuation per employer policy.

Answerd questions and resolved issues based on phone calls/letters from members, providers, and plan sponsorsQuote patient benefit informationResearch claims information for providersHandles incoming requests for appeals

Aventura, Florida

Answered phone lines Booked client meetingsFiled and organized client tax returnsProcessed client tax returns into the ProSystem fx/document/scanProcessed and prepared invoices through QuickBooks

Miami-Fort Lauderdale Area

Met with and greeted FBO visitors, including vendors, clients, crew and passengersFacilitated comfort of passengers, by providing exceptional customer service Provided concierge services: booking of hotels, car rentals, and cateringSupported passengers/guests concerning schedules and travel itineraries

Chicago, Illinois, United States

Successfully promoted and administrated credit products and services with franchisee and sales personnel. Actively participated in training personnel. Analyzed individual credit scores and approved credit lines. Ensured collections and repossession procedures adhere to corporate policy.Key Accomplishments:Effectively meet monthly and yearly goals for managed Snap On franchisee's accounts within the assigned territory. Proactively identified accounts whose revenue may be shrinking so as to address any 'at risk' customers and reach out to these accounts to ensure they are retained as customers, resolved delinquency issues and minimized losses.Collaborated with branch managers, sales managers, franchisee and customers by advising them how to resolve issues relative to credit services and programs.Led all front-end Credit Collection efforts. Reviewed customer inquiries regarding invoice documentation. Provided essential administrative help to support the business. Assisted Snap On franchisees with promotions and customer service inquiries. Documented front-end credit processing via inbound and outbound calls. Completed numerous projects and functions as required by the Credit Analyst.

Prevent or minimize losses to CNH CapitolHandled customer requests with a high level of professionalism and a high level of service Effectively use active listening skills Utilized negotiating skills to reach mutually agreeable solutions Ensured strong organizational skills to ensure efficient follow-up

Answered telephones and scheduled appointments. Greeted clients when entering salon. Provided exceptional customer service to clients. Answered questions regarding salon services and products. Arranged eye-catching displays of salon products Advertised and sold retail products for the salon. Managed opening and closing of the salon. Maintained and updated appointment calendars within Salon Biz.Trained employees using Salon Biz Updated client information in computer database. Received payment and recorded receipts for salon service. Assisted in hiring process of future employees.Filed, copied, and faxed important documents.Aveda product knowledge.

Assigned to opening and closing procedures for the store. Responsible for setting goals for the store and for each employee. Enforced verbal and written communication skills on the selling floor. Engaged in merchandising and setting displays. Resolved customer issues with little or no supervision. Completed management training for supervising fellow employees. Actively communicated with both store manager and district manager. Presented weekly/monthly sales reports. Sent and received shipments. Assisted in hiring process of future employees.