Deborah Accinelli, Mba Email & Phone Number

Santa Clara, California, Us

Aryaka helps CIO's defy convention by converging networking and security in an all-in-one service. Aryaka pioneered the concept of a cloud-first architecture for delivering SD-WAN, and also now SASE, as-a-service. We provide secure connectivity enabling organizations to work from anywhere in the world without compromising application performance through our patented, integrated technology and services. We make it easy for enterprises to consume our network and network security solutions for migrating from legacy IT infrastructure to various, modern deployments. Our managed service offerings are best-in-class and a gold standard across the industry, serving hundreds of global enterprises, including several from the Fortune 100.

Basking Ridge, Nj, Us

Delivering the promise of the Digital World! Entrusted with C-level relationships and engaged in delivering advanced technology, communications and business solutions to Verizon's Enterprise clients in key industries: automotive, energy, financial services, healthcare, insurance, manufacturing, public sector, retail and technology. Skillfully manage a dynamic environment with focus on retaining, strengthening and growing account base during acquisition, transition and reorganization activity. Trusted with accounts such as HYATT, DELTA, CARMAX, FLORIDA PUBLIC UTILITIES, HONDA MOTOR, MEDNAX, TOMMY BAHAMA, LOCKHEED MARTIN and other top clients in the evaluation and deployment of Verizon strategic solutions including Intelligent Networking and SDN, Mobility, Collaboration, Cloud, IOT, Advanced Communications, Security and Professional Services.

MY AREAS OF EXPERTISE:● Consulting ● B2B Technology Solutions● Client Relationship Management● Strategic Thinking & Creative Execution● Product/Service Based Solutions● Revenue Generation● Channel Management● Partner Alliance Management● Effective Sales Strategies● Team Leadership● Pipeline Forecast Management ● Complex Sales Strategies● Commercial Relationships ● Enterprise, Direct and Indirect Sales, VAS, ISV, Public Sector, SMBMY NOTABLE ACHIEVEMENTS:✔ HP – Entrusted with the largest Education Account in Southeast Region protecting Market Share and growing business. Interfaced with senior levels in internal and external, client and partner groups. Introduced ‘Digital Learning Studio’ in competitive account to establish relationship and seed acquisition business. Managed $32M quota in 6 month term, in the SLED segment. Represented Leadership in various committees, meetings and public service events. ✔ AVAYA – Led client migration from a traditional support model to a private cloud solution; this successful program later served as a model for the improvement of national deployments; managed Top Tier enterprise accounts in the Southeast Region, consistently surpassing quota in a competitive market.✔ AVAYA – Secured YOY gains in revenue for top tier global accounts in Latin America for 8 consecutive years; granted an increase in quota responsibility from $4M to $49M; traveled throughout the Region to maintain visibility and strengthen relationships with customers, partners & team members.✔ LUCENT – Designed and developed marketing collateral, presentations, press releases, online showcases, and road shows to publicize new and updated product information.✔ AT&T – Delivered $3M in annual sales to enterprise business accounts throughout the South Florida territory.

I excel in matrixed environments where management and leadership of cross functional teams is essential for success. ● Led business transformation of multiple accounts as they migrated to digital technology, creating strategic plans and increasing revenue 18% YoY● Oversaw multi-million-dollar migration of enterprise CPE equipment in refresh and renewal project upselling existing infrastructure and increasing revenue by 32%● Collaborated with cross functional teams in support of project(s) for technology Roll-out meeting tasks and deadlines for opening of 800 stores (retail) and 112 (medical) facilities● Swiftly and concisely gathered stakeholders to solve customer Post Sales issues to halt collection efforts and disconnect of services, saving account and annual revenue of $456K● Resolved customer issues by enlisting tiered process of resources to protect company time and cost; written guidelines, web-based tutorials, SME, OEM…● Incented faster renewal of maintenance contracts by including new technology for greater efficiencies saving customer money, demonstrating value in ROI and increasing overall revenue of contract by 15%● Exceeded 100% renewal rate metric of assigned customer maintenance contracts by attending weekly ‘defend’ calls that strategized on efforts to mitigate defection● Strategized after each customer meeting with attendees to develop strategies based on client requirements. Resulted in expansion of cloud services by 54%● Partnered with Collaboration SME during COVID to identify and implement areas of solution expansion: WebEx solution grew 300% in usage as WFH became the new normal in just one account● Managed customer relationships resulting in 17% increased retention rate and high satisfaction scores as measured on NPS (Net Promotor Score).

My passion for meeting and exceeding customer expectations is what drives me.Having worked for the world’s most powerful technology brands ● VERIZON ● HP ● AVAYA ● LUCENT ● ATT ● NCR, I have honed my skills in understanding customer needs, delivering value to clients, and optimizing customer experiences.MY CORE COMPETENCIESBuild and maintain relationships with clients, ensure customer satisfaction, and retain and expand business. I have an eye for detail, which enables me to identify customer pain points and come up with innovative solutions that meet their needs.☛ I have secured and managed Enterprise Customers such as HYATT, DELTA, CARMAX, FPL, FLORIDA PUBLIC UTILITIES, HONDA MOTOR, GM, LOCKHEED MARTIN, CSX, DISNEY, SYKES, BANK OF AMERICA, SUNTRUST, CRUISE LINES, HP, CITI, JPM CHASE, MERRILL LYNCH, AMEX, GE, BRITISH TELECOM …MY DEMONSTRATED EXPERTISE IN CUSTOMER SUCCESS MANAGEMENT✔ Developing and implementing strategies to drive customer engagement✔ Managing customer onboarding and training✔ Delivering timely and effective support, and✔ Identifying opportunities to upsell and cross-sell products and services.WHAT SETS ME APARTMy ability to communicate effectively with customers, colleagues, and stakeholders, earning their trust and respect. I am a great listener and have strong negotiation skills, which allow me to resolve customer issues and concerns in a timely and professional manner.My experience has taught me that success in customer success management requires a combination of technical skills and soft skills. I am proficient in CRM software, social media platforms, and data analytics tools. I also possess excellent interpersonal skills, emotional intelligence, and a customer-first mindset.With an exemplary record of 20 years in Enterprise Solution Sales, I am confident that I can contribute to your organization that values customer success as a key driver of growth and profitability.Let’s do it!

Palo Alto, Ca, Us

Responsible for State, Local and Education (Public) sector of Printing and Personal Systems for HP. Focused on innovative solutions that will empower people to create, interact and inspire transformation. Registered lobbyist at State and local level. Understand E-Rate and drive new technology solutions within 1,3,5 year technology plans. NOTABLE ACCOMPLISHMENTS: ✦ Represented HP PPS in strategic capacity, working with largest Education Account in SE Region. ✦ Interface with senior levels in internal and external, client and partner groups to deliver appropriate solution for target account(s).✦ Use consultative selling skills to proactively help customers make IT business decisions for various end user groups with different user needs.✦ Prioritize and drive activity in direct and channel sales. ✦ Engaged with various stakeholders in multiple community, fundraising & partnership activities to enhance relationships and gain company mindshare.

Morristown, New Jersey, Us

✦ Fulfilled a key role driving revenue through the sale of a portfolio of services that include Maintenance Services, Professional Services, Private Cloud Services, Managed Services, Annuity Services to clients throughout the Southeast, including CSX, DISNEY, FPL, SYKES, BANK OF AMERICA, SUNTRUST, DUKE ENERGY, and CRUISE LINES.✦ Promoted based on the ability to work effectively with team members and deliver consistent sales results✦ Exercised command and control over multiple business channels, spanning Direct, Channel, Wholesale, Distributor, and Co-Delivery; effectively managed teams of sales professionals focused on strategy, accountability, and customer relationship management✦ Recognized as the first account manager in the region to migrate an existing client from a traditional support model to a managed services solution, identifying gaps in documents and processes to drive the development of modifications that ensured more efficient deployments nationwide✦ Fostered an environment of winning solutions, revenue growth, and client support, consistently ranking in the Top 10% for account renewal and growth

Morristown, New Jersey, Us

✦ Met the challenge of growing sales and service revenue throughout the Caribbean and Latin America, leveraging direct and indirect sales channels to develop winning proposals and capture key contracts; managed and produced revenue and expense reports✦ Established strong contacts with prospective clients while strengthening existing account relationships with companies that included HP, CITI, ING, JPM CHASE, MERRILL LYNCH, AMEX, GE, GM, ING, BRITISH TELECOM, and TELEFONICA; served a key post-sales role overseeing product implementation

Morristown, New Jersey, Us

✦ Pioneered the structure of processes and procedures to govern account management in the region, including instituting team calls for sharing ideas, understanding different points of view and alignment on common goals✦ Secured YOY gains in revenue for top tier global accounts in Latin America for eight consecutive years; key wins included the sale of the first Interaction Center in the region to a large banking client✦ Continually motivated increased client adoption of product updates, driving revenue and deeper account penetration✦ Coordinated and led strategic Executive Briefings and training classes to drive sales, brand recognition, and client retention

Espoo, Southern Finland, Fi

✦ Envisioned, developed, and deployed innovative and effective product marketing programs targeting direct and indirect channels for this leading telecommunications company✦ Made the region aware of tools that had been architected for their use at HQ and helped to ensure they were 'adaptable' for Regional needs✦ Effectively managed the company’s participation and visibility at trade shows, professional conferences, and other industry events; designed and developed marketing collateral, presentations, press releases, online showcases, and road shows to publicize new and updated product information✦ Partnered with Global Marketing teams on Regional activities, programs, incentives & promotions within budget requirements

Dallas, Tx, Us

✦ Outstanding and exceptional results, capturing $3MM in annual sales to enterprise business accounts throughout an assigned territory of South Florida using Value Selling and Solution Sales Training✦ Coordinated and led presentations and executive briefings designed to showcase the benefits and features of the company’s portfolio of products and services to key stakeholders at major accounts✦ Launched and consulted on multiple projects spanning Definity installations and upgrades to sales of adjunct applications✦ Strengthened relationships through an unwavering focus on customer service combined with the provision of value-added services and solutions☝Earned membership in ATT Achievers Club: 1994, 1995, 1996, 1997, 1998

Atlanta, Georgia, Us

☝ Earned membership in NCR CPC (Century Point Club): 1988, 1989, 1990, 1991

Master Of Business Administration (M.B.A.), Business

Bachelor’S Degree, Business / Marketing