•Integrated website catalogue of over one hundred products with Shopify, Facebook, and Instagram.•Organized and balanced business financials, including research into fiscal programs organized by the state to help small businesses survive COVID-19.•Provided technical support across several software applications and hardware troubleshooting. •Managed customer relationships with hundreds of clients through texts, e-mails, and social media.•Resolved sensitive issues with unhappy clients while minimizing impact on company image.

•Supervised cross-functional projects for the launch of new flagship product, the Roomba Combo j7.•Led development of 16 spare & 4 accessory parts for the Combo j7 from late alpha to production.•Represented product team in weekly meetings with members of c-suite and regional leadership. •Led intern teams delivering monthly documents globally, informing product lineups in all markets.•Facilitated transition of the Combo j7 between product managers and coached 3 new interns.•Authored 6 surveys for a 300-person beta test, sourced test products, and summarized results to stakeholders.•Conducted competitive analyses to inform strategic initiatives of product managers implementing end- of-life systems.•Wrote copywriting and digital marketing material on website for catalogue of several dozen spare & accessory parts.

•Managed accounts and organized transactions of over two dozen small businesses.•Operated firm website, authoring and publishing blog posts, drafting employee summaries, and organized pages.•Balanced personal finances of wealthy individuals and prepared tax information with discretion.•Created, populated, and sent monthly reports with custom financial summaries to clients.