Drew Alexander Email & Phone Number

Chicago, Il, Us

Rolling Meadows, Il, Us

Functional leader of a dynamic team of professionals who are reengineering and reimplementing Salesforce for Gallagher's producers. Responsible for the Salesforce Center of Excellence, governance, reporting, integration strategy, data integrity, change management, and ongoing development of Salesforce as a core system for Gallagher's sales organization.

Tinton Falls, Nj, Us

Oversaw sales technology and analytics within Commvault’s worldwide sales division, managing a team of 17 business analysts, developers, and technical architects responsible for all steady state and strategic projects within the Salesforce.com CRM system and our related data warehouse and business intelligence tools.Management responsibility for $5M+ annual operating budget including recurring software licensing fees as well as new project and software spend.Major projects my team has delivered since 2014: Partner portal; customer master data management; TAS DealMaker implementation; sales territory modeling and automation; sales compensation crediting; advanced analytics for forecasting, pipeline, expense management, hiring, and partner management; agile software development methodology and custom project management app; business process re-engineering of partner deal registration, lead-to-opportunity, contract management, SaaS and Term licensing models, software release management, and source code version control; and integrations between Salesforce and numerous back-end systems--SQL, NetSuite, Anaplan, Marketo, DiscoverOrg, Workday, D&B, and internal systems for quoting, license management, renewals, contracts, and marketing analytics.Speaker at Dreamforce 2015 - The Transformational Power of Clean DataSpeaker at Midwest Dreamin' 2015 - How to Create Balanced Sales Territories

San Francisco, California, Us

Oversaw strategic programs, process improvement, change management, and internal automation solutions that scaled the way the Support, Renewals, Commercial Business, and Premier Products teams at salesforce.com go to market.Focused on improving customer retention, new customer onboarding, business process outsourcing, customer experience, productivity, cost reduction, security and compliance.

San Francisco, California, Us

Managed operations and internal automation solutions for the 1500-person Customers For Life (CFL) organization at salesforce.com, including strategic program enablement and execution, CRM system administration, solution architecture and design, Agile development, change management, project portfolio management, and issue tracking & resolution.Integrated several acquired companies (Jigsaw, Activa, Radian6) to salesforce.com systems, tools, and processes Transformed the CFL organization to the Agile Development Methodology (ADM) for project management and solution development.Built tools and defined processes to support ADM—requesting features; collecting requirements; and prioritizing, planning, developing, tracking, and launching solutions.Automated key business processes such as New Customer Onboarding, Customer Surveys, Red Accounts time tracking, New Hire Training, Approval Processes, Email-to-Case, Case Retrospectives, Role Hierarchy, Executive Outreach, Role-Based Designs.

San Francisco, California, Us

Managed operations for the 100-person Customer Success Management (CSM) organization, including strategic programs, tools, systems, processes, territory assignments, compensation design & administration, and data quality.Developed and implemented an Executive Outreach Program that aligned salesforce.com executives and CSMs with executives at our top 300 ($1M+) customers for quarterly strategic planning and relationship-building. Program has resulted in 99% renewal rate for targeted customers, and elevated the CSM role to a more strategic level.Overhauled CSM Compensation Plan to focus on customer success metrics, operational excellence, and strategic program execution.Automated the creation of customer-specific executive presentations and reports, saving 150 hours per CSM per year.Developed a Strategic Initiatives application to help CSMs and Managers plan, execute, and track the completion of their strategic objectives.

San Francisco, California, Us

Managed customer success for strategic accounts representing $12M in annual revenue. Responsible for driving adoption, expanding the salesforce.com footprint, and ensuring that our customers renew. Advised customers on best practices for a successful CRM program, including vision & strategy, sponsorship & governance, business measures, adoption & training, data management, technology strategy, roadmap planning, application rationalization, and process management.Managed an internal change management team dedicated to global CSM productivity tools and processes. Represented the CSM organization on the salesforce.com Change Advisory Board.Speaker at the 2008 & 2009 salesforce.com Dreamforce events.2009 CSM Rookie of the Year

Us

Responsible for B2B Operations in the delivery of Education & Compliance solutions to the Financial Services industry. Ensure the success of 175+ internal customers across multiple functional areas, locations, and divisions through the design, implementation and ongoing maintenance of business processes, client information, productivity tools & technology, performance metrics & analytics, and workflow automation.Integrated systems and operations with 3 acquired companies, including largest competitor.Developed a Business Intelligence solution that unified information from 7 disparate finance platforms, and provided company-wide sales performance metrics.Implemented a Case Management solution that successfully resolved over 10,000 internal and external client issues and work requests each year.Implemented a Contract Management solution that provided document version control, automated approvals & alerts, and reduced time to locate records from 2 weeks to less than 1 minute.Developed a Collections process that reduced aged balances by $3M in the first 3 months.Turned around a failing Subscription-based business and successfully billed over $4M in 2007. Reduced time to calculate and administer Sales Compensation from 22 to 3 days per month.Oversaw the platform migration of 1,200+ clients from legacy to current Learning Management application. Grew use of salesforce.com CRM solution from 40 Sales & Marketing users in 2004 to 175 users company-wide in 2007, including Legal, Customer Service, Finance, Accounting, Field Ops, Account Management, Implementation, and Executive Management.Speaker, 2007 salesforce.com Dreamforce eventCustomer Hero, 2006 salesforce.com Dreamforce eventChicago Area salesforce.com User Group Leader (2006)

Munich, De

Responsible for the sale and implementation of voice, data networking, network security, and multi-media contact center solutions for large to medium enterprise clients in the Financial Services and Healthcare industries.Developed and managed a 100% new business sales territory, generating a pipeline of over $4M in qualified new business opportunities.Led cross-functional teams in the development and delivery of solutions.Best Business Plan 2002 among all Northern California Business Development Managers.CRM Super User – 1 of 2 Business Development Managers out of several hundred nationwide recognized for outstanding use of CRM tools and processes.

Responsible for the sale and implementation of custom and off-the-shelf online learning solutions for Insurance Continuing Education, Securities Firm Element Continuing Education, soft skills, technology skills, and professional certification training for the Financial Services industry.Developed and managed a 100% new business sales territory for this eLearning startup company, generating over $800,000 in new business.Developed specifications for eLearning course engine, training platform and Learner Management System. Managed action items and expectations for various projects through regular verbal and written contact with members of cross-functional project teams, and with internal and external customers.Successfully implemented 15 customized e-Learning solutions.

Dresher, Pa, Us

Developed and managed a national sales team of 5 Account Executives and 3 Inside Sales Representatives with annual sales volume of $6M.Reversed declining sales trends by restructuring the sales team, revamping compensation plans, redefining roles and responsibilities, redistributing territories, creating systems for managing activity, and implementing a new CRM tool.Reduced turnover by 70%, and began hitting objectives within 9 months.Developed a thorough training program that covered company products, the structure and regulatory environment of the Financial Services industry, internal processes, tools, sales skills and territory management.Reduced initial training time from 12 to 6 weeks.Spearheaded the creation of a new product, Virtual University, a customized online learning portal that quickly became the company’s fastest growing training platform.Engineered a new implementation process for customized online learning portals that reduced error rate by 70%, and implementation time by 30%.

Master Of Business Administration (Mba)

B.A., Spanish