Drew Alexander Email & Phone Number

Chicago, IL, US

Rolling Meadows, IL, US

Functional leader of a dynamic team of professionals who are reengineering and reimplementing Salesforce for Gallagher's producers. Responsible for the Salesforce Center of Excellence, governance, reporting, integration strategy, data integrity, change management, and ongoing development of Salesforce as a core system for Gallagher's sales organization.

Tinton Falls, NJ, US

Oversaw sales technology and analytics within Commvault’s worldwide sales division, managing a team of 17 business analysts, developers, and technical architects responsible for all steady state and strategic projects within the Salesforce.com CRM system and our related data warehouse and business intelligence tools.Management responsibility for $5M+.

San Francisco, California, US

Oversaw strategic programs, process improvement, change management, and internal automation solutions that scaled the way the Support, Renewals, Commercial Business, and Premier Products teams at salesforce.com go to market.Focused on improving customer retention, new customer onboarding, business process outsourcing, customer experience, productivity.

San Francisco, California, US

Managed operations and internal automation solutions for the 1500-person Customers For Life (CFL) organization at salesforce.com, including strategic program enablement and execution, CRM system administration, solution architecture and design, Agile development, change management, project portfolio management, and issue tracking & resolution.Integrated.

San Francisco, California, US

Managed operations for the 100-person Customer Success Management (CSM) organization, including strategic programs, tools, systems, processes, territory assignments, compensation design & administration, and data quality.Developed and implemented an Executive Outreach Program that aligned salesforce.com executives and CSMs with executives at our top 300.

San Francisco, California, US

Managed customer success for strategic accounts representing $12M in annual revenue. Responsible for driving adoption, expanding the salesforce.com footprint, and ensuring that our customers renew. Advised customers on best practices for a successful CRM program, including vision & strategy, sponsorship & governance, business measures, adoption & training.

US

Responsible for B2B Operations in the delivery of Education & Compliance solutions to the Financial Services industry. Ensure the success of 175+ internal customers across multiple functional areas, locations, and divisions through the design, implementation and ongoing maintenance of business processes, client information, productivity tools & technology.

Munich, DE

Responsible for the sale and implementation of voice, data networking, network security, and multi-media contact center solutions for large to medium enterprise clients in the Financial Services and Healthcare industries.Developed and managed a 100% new business sales territory, generating a pipeline of over $4M in qualified new business opportunities.Led.

Responsible for the sale and implementation of custom and off-the-shelf online learning solutions for Insurance Continuing Education, Securities Firm Element Continuing Education, soft skills, technology skills, and professional certification training for the Financial Services industry.Developed and managed a 100% new business sales territory for this.

Dresher, PA, US

Developed and managed a national sales team of 5 Account Executives and 3 Inside Sales Representatives with annual sales volume of $6M.Reversed declining sales trends by restructuring the sales team, revamping compensation plans, redefining roles and responsibilities, redistributing territories, creating systems for managing activity, and implementing a.

Master Of Business Administration (Mba)

B.A., Spanish