With various mortgage companies as clients, including but not limited to Bank of America, Wells Fargo, and Chase, my company is contracted primarily to take pictures of assigned real estate property and report occupancy and damages so repairs can be made. I also work with models to take portrait pictures, headshots, runway and commercial photography.

As store manager I was responsible for supervising a team of Sales Associates, which includes setting and maintaining schedules, monitoring and coaching performance, recruiting and training proactively, performing disciplinary action as required, managing inventory and assets, and professionally interacting with carrier partners like Samsung, LG, Blackberry and Nokia.

Managed team of 15 agents that provide upper tier support to mobile customers, customer service, tier 1 tech support, and business support centers. Ensure schedule adherence is followed and enough agents are present to cover shift as per client requirement. Evaluate and monitor employee/customer interactions, and grade performance. If a problem is perceived, implement methods to resolve the various issues with agent. Developed agents to be some of the highest rated in customer satisfaction and problem resolution.