Dacia Jones Email & Phone Number

New York, Ny, Us

New York, United States

SME for a backend 3rd party integrations teamHighlights: SME for the integrations, aid current product owner in product roadmap creation, backlog grooming, and achievement of product vision

Business analyst for the 3rd party delivery integrations team Highlights: Completed backend onboarding for all new partnerships, evaluated existing support structure and defined new support pipelines and processes, managed day-to-day integration requests from 4 external partners

Greater Atlanta Area

Business analyst for a product team focused on digital order fulfillment for a class-leading mobile application in the food and drink categoryHighlights: Served as the POC for all support contacts through ServiceNow, communicated with stakeholders across the business, gathered and documented business and technical requirements, created tickets in Jira with proper acceptance criteria, helped manually test app releases for iOS and Android platforms

Atlanta, Georgia, United States

Business analyst on the Customer CARES team for a class-leading mobile application in the food and drink categoryHighlights: Identified web application enhancements, created all onboarding documentation, onboarded and trained all new team members, communicated voice of the customer to internal product teams

Atlanta, Georgia

Gained hands-on experience in managing the business of Men's Clothing and FurnishingsHelped manage a team to ensure department goals were exceededAchieved being the top salesperson in the storeMerchandised the floor daily to make the product impactful and easy to shop Communicated with regional manager to ensure the best product was in store for the clientele base Drove sales and new customer acquisition by building relationships with clients and providing the best customer service Met department productivity goals in sales and rewards accounts

Greater Atlanta Area

Worked with all branches underneath Rhino Family of Companies, primarily Nolan Transportation GroupConducted research for competitor analysis via social mediaAssisted in creation and design in Payhawk website, Rhino Family marketing cards, and company swagCompiled, organized, and entered data in ExcelPresented work in weekly meetings to superiorsResponsible for finding relevant articles to post to company LinkedIn pages weekly