Segra is one of the largest fiber bandwidth companies in the eastern U.S. It owns and operates an advanced fiber infrastructure network of more than 23,000 miles that connects more than 9,000 on-net locations and six data centers throughout nine Mid-Atlantic and Southeastern states. Responsible for day to day technical support for local account managers and Channel partners, including software demonstrations, training, and solution generation specific to the customer’s needs for a wide variety of products centered around Segra’s extensive Fiber footprint in the Mid-Atlantic and Southeast regions. Products and services include Security offerings; Fortinet premise and Cloud based Firewalls, SIEM, DDoS and EDR. Velocloud SDWAN, DRaaS, BaaS, Cloud Connect to Azure and AWS, Ethernet, Fiber and a full suite of Data Center products. UCaaS delivered via Broadsoft and Cisco is the Segra choice for a comprehensive and scalable voice solution for Business, Enterprise and Government accounts.Segra believes that our differentiators in solution design, product depth, implementation, and post sale support is what makes Segra an excellent choice to build and maintain a variety of companies best of breed network architecture. Our goal is to enhance security, resiliency and scale while reducing our customers cost, complexity and risk.

Reporting to the VP of Product Marketing for the SD-Branch solution with direct responsibilities in all aspects of delivering, defining, branding and supporting the SD-Branch product evolution. The SD-Branch solution was a new and proprietary SD-WAN platform.Initiated Design and content delivery that included public facing technical white papers, sales content, competitor analysis, and video production for training and web-based demonstrations within Partner Portals. Delivery and support options were standard engineering roles with key metrics surrounding the POC process, customer demos, regression testing and sales. The management and control of the evaluation process, from training, through the customer’s specific use case, was critical in the sales cycle. Configuration included: traffic profiles, WAN ports, firewall settings, DHCP, subnets, QoS, Wi-Fi and load balancing.Developed support and training for CDW. Developed and implemented post-sale SYNNEX customer touch points for an overview and introduction to the product including Fortinet firewalls. Additionally, provided mentoring, training and inspiration to channel teams that directed those relationships.Target markets for the SD-Branch product was strategically directed at multi-locations verticals (Retail, Restaurant, and hospitality) with concentration in the MSP, VAR, and re-seller channels. Overall, participated with the Product Team and Implementation Teams in adding thousands of additional devices during the 2019 period with multiple new releases and upgrades.

Supported the sales process and collaborated with the customers' technical teams to win new projects and grow existing revenue while ensuring a successful experience from discovery through implementation. Typical support included use case development and closing techniques which was shared with account managers, agents and channel members.UCaaS via the BroadSoft platform, SD-WAN via Velocloud and Fortinet premise-based firewalls were primary targeted products. Participated with sales teams in defining, designing and closing over 150 SD-WAN opportunities.• Customer Demonstrations of software products: BroadSoft UCaaS and Velocloud Orchestrator• Prepared SOW and call flow documents for VoIP and UC installations, Contact Center development• Visio drawings for SD-WAN opportunities, MPLS, Ethernet and multi-location designs• Knowledge of: Port Forwarding, NAT, PAT, VLAN’s, SIP, RTP, H.323, VoIP and SIP clients

Completed a full service consulting engagement as single source for system design, implementation, and Project Management of Mitel Unified Communications. The primary goal was to properly align technology, business and the customer’s price points to achieve a scalable platform with a reasonable cost per user.• The available platforms were a public, private, hybrid, IaaS, or a premise based option• Influenced and positioned the MITEL Infrastructure as a Service product which contained all the elements necessary for a global communication network: SIP trunks, Internet bandwidth, VMware licensing, virtual machines for call control, UC applications and session border controllers• Additional services were Ruckus Wi-Fi designs for hospitality and email marketing campaigns with content delivery via social media

Sales Engineer, CenturyLink 03/2009-03/2014 Primary technical support for a team of account managers in the Western Region including pre-sale network design of Metro-National Ethernet solutions including EVPL, EPL and MPLS. Additional expertise in SIP enablement and Hosted Voice solutions.Cisco, Avaya, Mitel and ShoreTel VoIP design and pricing. SAVVIS based Cloud Infrastructure. Ruckus Wi-Fi designs for hotels, condos, and small cities. Supported VAR’s, agents and alternative channels. Customer base included; Universities, hospitals, school districts and local government entities.• Managed creation of a “quick quote” pricing database that enabled a 300% improvement in the delivery of Avaya and Nortel SMB customer proposals• Gap analysis for product delivery and implementation procedures with cross functional teams to ensure alignment with sellers, field technicians and current sales tools• Initiated and developed new pricing policy with respect to Ethernet sales by engaging corporate product leaders and presenting the business case issues and risk of non-acceptance• Additional initiatives included; product marketing liaison, product and pricing development to streamline field proposals and customer contract cycles

Recruited to provide technical sales support and IP based product upgrades to a Central Texas Account base with eight million dollars in annual revenue. The primary focus was new sales revenue via Network Design for voice, video and data.• Design and support the implementation of complex VOIP and data products.• Achieved several million dollar contract terms in the Restaurant and Manufacturing sectors.• Intensive skill sets in initial customer contact, proposal writing, contract negotiations • Managed customer data appointments and led networking strategy sessions• Exceeded aggressive sales quotas by managing account team toward IP product set