Dada Ogunsanwo Email & Phone Number

Ikeja, LA, NG

Lagos, Nigeria

Correlating QA Scores with Customer Feedback/SurveysEvaluating Agent Performance with Call Center Quality AssuranceCompleting Root Cause AnalysisProviding Coaching and Developing Plans for Learning and Skills DevelopmentEnabling Regulatory ComplianceDriving Internal Process ImprovementsProviding Information for Audit trailsDriving Customer Experience.

Nigeria

Solar Systems Installation Debugging of Solar Control SystemsAssigning/Re-matching of Solar PanelsResolving Issues on Battery not Charging, System Shutdown, and System Error. Educating Customers on Overload(consumption) and System MaintenanceProper Documentation of Customer’s Complaints on CRM and EmailingProviding Technical Support to Sales Rep, LPAs and.

Ibadan

Make outgoing calls to customers to advise them of products and services that may be of interest to them.Take customer information and update it in the database as required.Put through relevant sales and contracts for sales of goods or services.Explain products and service features to clients.Pass on leads to the outbound sales team if applicable.Upsell.

Ibadan

Ensure tele-sales targets are met on daily and monthly basis.Customer retentionTelemarketing via calling customers to inform them about various promos, new product launches, health checks, tele-sales, recommending incentive giving products to customers, customer satisfaction surveys etc.Answering incoming calls from subscribers and giving relevant.