Investigating customer disputes related to account transactions and payments.This involves reviewing account statements, transaction records, and otherrelevant documents to determine the cause of the dispute•Collaborate with ATM and POS support teams to obtain transaction journals andother necessary documentation for the resolution of ATM-POS related disputes.•Resolving disputes in a timely and efficient manner. This involves coordinatingwith other departments within the bank, such as the fraud department orcustomer service team, to ensure that disputes are resolved effectively.•Treated escalations and revalidation mails promptly and effectively•Ensure all claims logged on dispute resolution systems are promptly attended to,to guide against financial loss.•Develop and maintain business relations with the Reconciliation & Chargebackteam at NIBBS, Unified Payments, Interswitch.•Reviewed, processed, and resolved chargebacks on various third-party portals•Played a critical role in delighting customers and boosting the reputation of theorganization

Manage the security of the company’s data and prevent accidental errors•Work independently with minimal direction and protect confidential information•Facilitate continuous improvement in the quality of customer information acrosssource systems and processes relating to registration, and customer data integrity•Approving/Rejection of new line registration including sim swap request•Assist in the verification of customer’s NIN

Assist in implementing the Bank’s electronic banking strategies aimed towardsincreasing channel•Priming of ATM cards and resolving ATM cards issues•Assist in boosting customer reach through upturning the different E-channelspenetration and adoption rate•Track the availability of the E-channels and escalate errors perform•Assist in generation and activation of token and resolving token related issues•Resolving issues concerning internet banking and mobile applications.