David Dang Email & Phone Number

Toronto, Ontario, Canada

• Enhanced company’s workflow and efficiency by creating best practices, improving the intake process, designing JIRA dashboards, and implementing a distribution list template which decreased production turnaround time.
• Exceeded campaign delivery deadlines by 30% and reduced roadblocks/issues by prioritizing time, resources, and effort
• Collaborated with HR, developers, and system administrators to create audience segmentation and suppression lists, which drove audience engagement rates by 10%
• Successfully managed the large-scale deployment of over 2,500 campaigns, including the amalgamation communication of Great-West Life, London Life, and Canada Life to over 2+ million recipients
• Acted as lead advisor and subject matter expert to the Corporate Communications team on maximizing campaign UX and engagement
• Spearheaded campaign performance dashboards using Tableau and Excel to drive company-wide strategic initiatives and improvements

• Led vendor migration to a new email platform for 20+ brands and 53 newsletters across Postmedia and SunMedia properties in a 3-month timeframe, resulting in annual savings of $175K
• Implemented Zephyr coding across email templates to reduce email development time by 50%
• Spearheaded the launch of JIRA Service Desk, which improved team communication and drove resource availability by 50%
• Created detailed SOPs, which improved team efficiencies and support processes, resulting in 40% of support tickets being resolved sooner

• Coached and led a support team of 7+ employees in India
• Educated the team on troubleshooting issues, building customized multimedia viewer, and deployment processes.
• Served as liaison between Engagement Manager and clients, earning their confidence with reliable follow-throughs and clear communication
• Collaborated with Engagement Manager to establish a streamlined workflow process for managing InterContinental’s media syndication to their website & CMS system, resulting in 95% uptime
• Led weekly team meetings dedicated to syndication issues on Expedia, Travelocity, Orbitz, YouTube, and other global distribution channels

• Served as a relationship manager to Nike Europe, PwC Canada, Mass Mutual, Aviva UK & US, and Merck Europe. Supporting clients in data mapping, campaign creation, reporting, and event launches
• Directed the Nike Events Team to a successful launch of their 2008 Fall Show, resulting in a 50% reduction in the delegate processing and report creation time
• Delivered onsite face-to-face and web-based training sessions to event managers, account executives, and support staff regarding platform features, product updates, processes, and procedures, which resulted in more.

• Designed and developed a company-wide content management system that reduced development time by 70%
• Developed a tool in ASP for automating email campaigns, which resulted in increased sales by 20%
• Served as the company’s network administrator and computer technician for 10+ computers, resulting in fewer network outages
• Collaborated with the creative team to produce annual catalog in QuarkXPress, which increased sales by 10%

• Increased customer resolution by 38% within the first 6 months.
• Raised customer experience phone survey ratings by 58%.

Chatham

• Re-designed the company website that improved sales by 10%.
• Re-designed content management system to improve online product updates.

Certificate, Internet Management

Diploma, Computer Systems Technician