Mike Perry Email & Phone Number

Shrewsbury, England, United Kingdom

o Handled high call volumes in a fast-paced environment and dealt with complex billing explanations with efficacy and ease. o Experience of helping our most vulnerable customers with empathy and understanding. o Independently managed and successfully resolved complex cases within Debt Resolution and Care and Assistance through attention to detail, liaising with support agencies to ensure best possible outcome for the customer. o Feeding back to colleagues when customer journey has been impacted negatively to share best practices and knowledge. o Contributed to Process Improvement across Customer Hub, taking a more holistic approach to ensure consistency across departments. o Achieved high quality scores of 80+, scoring a Great in this areao Trained new colleagues to support transition to new team and ensure high level of customer service is consistent.

Throughout Shropshire And Mid Wales

o Worked with key stakeholders to identify opportunities for high level partnerships and shop floor fundraising.o Excellent communication skills with the ability to convey information clearly both verbally and in writing. Confident public speaker.o Managed a team of 150+ volunteers, as well as individual fundraisers, to ensure activities were done responsibly and in line with legal requirements.o Organised and delivered key fundraising events from idea to delivery including risk assessment and local authority liaison. o Ability to achieve agreed financial target through research, budgeting and promotion. o Engaged with the community at personal and professional level, putting people at the heart of decision making. o Handling a demanding workload through excellent time management skills. o Ensuring efficient and cost-effective management of available resources. o Trained to have sensitive conversations with patients and bereaved families to discuss donations.

Oswestry, England, United Kingdom

o Maintaining and managing my cellar including cooling and drainage equipment, beer and gas lines. Seeking out the root cause of any issue to ensure problems were fully solved and did not repeat.o Staff recruitment and training.o Stocktaking, ordering, preparation, cooking and serving a varied homecooked menu of my own design.o Building, stocking and managing outside bars and shops. With one week’s notice, I sourced equipment, stock and staff and delivered a 24hour food outlet at a 5000 capacity, five day event.o Cash handling, accountancy and record keeping.

Education record

Minstf (Cert), Certificate In Fundraising, Pass

A widely recognised and regarded educational qualification in fundraising management and practice consisting of four units.