Dave Dee Email & Phone Number

Innovative, insightful Client Partner and Service Delivery Leader with proven success leading large and strategic engagements in complex, global, cross functional service delivery environments. Adaptable partnership builder best known for delivering results and growing engagements, understanding, advising and responding to client needs, and possessing outstanding interpersonal and communication skills to drive action plans to get the job done. Over 15 years delivering value and driving results to the Life Sciences Industry. Services include Global Enterprise Service Desk Support, CRM Support, Digital Services and End User Training Services. Specialties: Key Account Management, Client Partnership, Service Delivery, Large Team Development, Project/Solution Management, Global Operations Management.

Listed skills include Service Delivery, Account Management, Operations Management, Crm, and 31 others.

• 

  Client Success Director

  Clario

  Jul 2021 - Present - New York City Metropolitan Area

  Lead role in the development of client relationships focusing on the management of all Clinical project/study activity. Accountable for creating and maintaining client relationships, to secure repeat business with assigned Customer(s)/Projects/Portfolios through successful delivery of project timelines and quality data whilst maintaining bid profitability. Facilitate the interaction between Operations, Product Management, Research & Development (R&D) and assigned customers.• Increase… Show more Lead role in the development of client relationships focusing on the management of all Clinical project/study activity. Accountable for creating and maintaining client relationships, to secure repeat business with assigned Customer(s)/Projects/Portfolios through successful delivery of project timelines and quality data whilst maintaining bid profitability. Facilitate the interaction between Operations, Product Management, Research & Development (R&D) and assigned customers.• Increase business growth and improve customer success by understanding the client environment and client needs and working to achieve overall client goals.• Lead Oversight/Operations Committees for assigned Customers as requested.• Ensures oversight and maximize performance of project team’s planning, execution and risk management. Show less