David Angelo De Guzman Email & Phone Number

Cebu City, Ph

Cebu, Central Visayas, Philippines

I monitor and manage the workload of the team members, assigning tasks andprioritizing work to ensure that service level agreements (SLAs) are met.I provide guidance and support as needed to ensure that engineers are able to performtheir duties effectively.I escalate any critical issues or incidents to senior management, and providing regularupdates on the status of ongoing critical and P1 incidents.I provide and present reporting using IT and business KPIs of the applications inscope to the client and internally.I ensure that all team members are following the team's processes and procedures andprovide input related to the team's processes and procedures.I collaborate with other shift leaders and team members to identify areas forimprovement, and work to implement changes that can improve the team'sperformance and efficiency.

National Capital Region, Philippines

A 4 hours a day and 5 days a week Cloud skills development and training program that prepares learners for careers in the field of Cloud Computing Technology which connects us to potential employers who are seeking talents for a Cloud-related job position. I have completed the classroom-based skills development and training program on IT fundamentals, AWS Cloud, and professional skills. Also, because of the training, I learned how to apply core AWS services in the areas of compute, storage, and networking; including EC2, S3, IAM, VPC, Lambda, Cloud Formation, RDS, and Route 53. I also learned how to configure, monitor, and support the suite of core AWS services. Above all, I can now demonstrate strong verbal and written communication skills, including the ability to explain technical information and terminology to non-technical end users.

Inayawan, Cebu City Cebu, 6000

I oversee and coordinate all operations for the branch, ensure daily sales targets, monitor employee productivity, promptly address customer and employee satisfaction issues, and Identify & implement process improvements to increase efficiency and reduce costs, among others.

Pardo, Cebu City, Cebu, 6000

I present and sell products using clear and polite explanations, develop and maintain positive business and customer relationships, and provide overall great customer experience among others.

Lagtang Talisay, City, Cebu

I handle confidential information and data, provide IT support to users and be the first POC for problem resolution, and troubleshoot hardware, software, and network issues, among others.

Lahug Cebu City, Cebu, Philippines, 6000

I test and evaluate the performance of a website, develop graphic designs and illustrations using Adobe Photoshop, and provide training and guidance on projects for IT interns among others.

Jones Ave. Cebu City, Cebu, Philippines, 6000

I analyze data to provide solutions to customers' billing issues, correct and process data to ensure accurate and timely invoicing, and ensure accurate and timely reporting and analysis of data among others.