Eldar Kurbanov Email & Phone Number

Product - WMS (warehouse management system).Java, PostgreSQL, BIRT, Apache Superset, DockerAreas of responsibility:Product and project management.Roadmap development: architecture, integrations, customers and business requirements.Providing development, support and operation of IT products.Control of provided technical specifications.Management of technological risks of the direction.Management of the IT infrastructure team (4 people).Internal networks and systems architecture design and development.Building the unubterrupted operation of IT systems within the company.Implementation of security rules.Optimization of departments interactions.Management of a customer support team (7 people, 5 companies).Implementation of ITSM practices.Advaced monitoring development (Grafana).Managing a development and testing team (11 people).Gitlab, Bug tracking, Jenkins, VMs, TestIT.Optimization of development/testing processes.Implementation of DevOps practices.Building automated testing cycles.Working with remote teams: developers, system administrators, DBA, support.IT department budget management.Internal and external business processes audit.

Izhevsk

Centrlized IT support management:- 165 person- 54 service under control- 1st and 2nd line of supportRegion development:- Regionalization.- Call center from outsource to insource.- Development and Testing department positions allocation.Formation of a long-term IT strategy.Budget planning / payroll.Project management.Activities for efficiency, optimization and automation.

Moscow, Russian Federation

Direction of service in Yadro - manufacturer of servers, storage and specialized compute complexes.Company have 170+ workers, OEM production, own products based on OpenPower technology.Responsibilities:- Customers SLA control on all Russia territory.- Leadership of 10 direct reports.- Department management - operational control, load balancing, engineers education.- Department statistics, analytics and reports.- Equipment support from entry level up to high-load systems and mainframes.- Postwarranty support. - Warehouse planning, stocktaking.- Negotiation with OEM manufacturers and service providers, contracts lead.- Pre-sale activity - service cost specification, project support.- Work with business partners and international vendors.- Internal department documentation development (business processes, instructions, regulations).Achievements:- Creation service department from scratch - roles, structure, hiring.- 50+ companies, 2500+ machines, 200+ types of equipment support.- Outsource callcenter contract - regulations, control.- Development of inter-department business processes.- Technical support cost calculation defining.- Service desk system development lead.- Creation of priority customer support - individual SLA, attached engineers etc.

Moscow, Russian Federation

Internal customer support / local network/ Storage forecasting / MS ADManaging of contract under federal law.Contract technical review.5 person team management.

Moscow, Russian Federation

Pre-sale activity in Storage Systems team: Specifications, configurations, solutions support, tender documentations. Presentations, trainings (online and offline) Negotiations with customer technical team. Partners sales and customer specialists consultations on product features.

Moscow, Russian Federation

maintenance all IBM tape libraries, TSM: TS3100, TS3200, TS3310, TS3500, ProtecTier, 3592 Tape Controllermid range and high-end disk systems: DS4200, DS4800, DS5300, DS8300, Storwise, XIV.CritSit problem management and solving.Checking infrastructure configuration, advising customer for future upgrades.internal request managing system.installation, configuration, troubleshooting, upgrading and all other kind of work with IBM storage system.

Moscow, Russian Federation

Network configurationDesktop, peripheral equipment serviceGuarantee and post guarantee serviceRemote user consultationServers, based on Intel x86HP Proliant ML/DL/BLServers installation, infrastructure connection Configuring and installation data storage systemsDSS infrastructure connectionHP EVASAN configuration (zoning, firmware upgrade)HP tape librariesESX VMwareCisco, Brocade FC-switch

About 20 users, telephone network, printers.Windows-desktop administering.

Magister, Robotics

Bachelor, Robotics