Hope Dado Bayagbon Email & Phone Number

London, England, Gb

• Monitor metrics and develop actionable insights to improve product/solution efficiency and performance.• Facilitate penetration of key accounts via strategic planning initiatives.• Play instrumental role in client satisfaction by working with operational and product teams for proper resolution of service issues.• Measure service volumes, apply retail price indexation, and notify customers of service renewals.• In charge of customer billing, purchase order collection and… Show more • Monitor metrics and develop actionable insights to improve product/solution efficiency and performance.• Facilitate penetration of key accounts via strategic planning initiatives.• Play instrumental role in client satisfaction by working with operational and product teams for proper resolution of service issues.• Measure service volumes, apply retail price indexation, and notify customers of service renewals.• In charge of customer billing, purchase order collection and invoice queries• Raise Purchase Orders and receipts for external suppliers.• Manage Customer Change Support requests, progress both internally and externally.• Liaise with contract management, legal and manage customer and supplier contract changes so that contract, billing system are kept up to date.• Coordinate response to customer compliance and assurance requests. Show less

• Onboarded customers and maintained detailed success plan, aimed at helping them get maximum returns.• Strategic customer advisor to achieve set goals.• Maintained a Success Action Plan with customers, drove the adoption of new products and features and ensured customers got optimal business value.• Undertook periodic reviews with stakeholders to track progress towards their organizational goals, demonstrate impact and celebrate successes.• Took ownership of escalations whilst… Show more • Onboarded customers and maintained detailed success plan, aimed at helping them get maximum returns.• Strategic customer advisor to achieve set goals.• Maintained a Success Action Plan with customers, drove the adoption of new products and features and ensured customers got optimal business value.• Undertook periodic reviews with stakeholders to track progress towards their organizational goals, demonstrate impact and celebrate successes.• Took ownership of escalations whilst proactively managing customers’ and stakeholders' expectations. Analyzed support cases, ensured root causes are detected, addressed, actioned, and resolved.• Recommended and coordinated the delivery of additional value-added service.• Regular engagement with key stakeholders to increase account retention. Show less

• Provided primary customer support to internal and external customers.• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Responded to customer requests for products, services, and company information.• Recommended products to customers, thoroughly explaining details.• Answered customer telephone calls promptly to avoid on-hold wait times.• Clarified customer issues and determined root cause of… Show more • Provided primary customer support to internal and external customers.• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Responded to customer requests for products, services, and company information.• Recommended products to customers, thoroughly explaining details.• Answered customer telephone calls promptly to avoid on-hold wait times.• Clarified customer issues and determined root cause of problems to resolve product or service complaints.• Answered product and service questions, suggesting other offerings to attract potential customers.• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions. Show less

• Generated loans and deposits and cross-sold applicable bank services to existing customer base to increase profitability from existing business by over 60% within 6 months.• Retained and strengthened current relationships and developed new business through various channels such as cross-sell and referrals.• Managed and developed complex commercial accounts to meet bank's lending requirements and maximize profitability while minimizing risk.• Provision of quality customer service… Show more • Generated loans and deposits and cross-sold applicable bank services to existing customer base to increase profitability from existing business by over 60% within 6 months.• Retained and strengthened current relationships and developed new business through various channels such as cross-sell and referrals.• Managed and developed complex commercial accounts to meet bank's lending requirements and maximize profitability while minimizing risk.• Provision of quality customer service for retail and commercial customers.• Developed comprehensive guide for direct sales penetration and effective retail marketing.• In charge of strategic direct marketing techniques of market storms, cluster marketing.• Identification of opportunities aimed at improving the varied range of retail services and products.• Provided loan facilities for retail customers to meet short term needs while producing incremental interest income for the bank.• Increased branch client base by over 70% by identifying, analyzing and introducing retail products specially tailored to meet consumer needs. Show less

Lagos, Nigeria

• Addressed and resolved customer complaints and issues to improve their satisfaction.• Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.• Identified more than 50 opportunities to cross or up-sell luxury products/lifestyles and communicated customer needs to appropriate team.• Assessed client needs and developed plans to adequately address current and future objectives.• Conducted business reviews to ensure… Show more • Addressed and resolved customer complaints and issues to improve their satisfaction.• Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.• Identified more than 50 opportunities to cross or up-sell luxury products/lifestyles and communicated customer needs to appropriate team.• Assessed client needs and developed plans to adequately address current and future objectives.• Conducted business reviews to ensure clients are satisfied with their products and services.• Alerted the sales team to opportunities for further sales to key clients.• Attended meetings with clients to build relationships with existing accounts.• Escalated and resolved areas of concern(s) as raised by clients.• Carried out client satisfaction surveys and reviews.• Monitored company performance against service level agreements and flagging potential issues. Show less

Lagos, Nigeria

• Taught Civic Education • Helped SS1-SS3 students develop good communications and interpersonal relationship skills.

Bachelor'S Degree, Psychology

Activities and Societies: Football

Diploma Of Education, Psychology