David Donado Roncallo Email & Phone Number

Barranquilla, Co

Barranquilla, Atlántico, Colombia

- Implemented changes in the quotation management process for new commercial clients, increasing lead management by 10%.- Participated in the creation of a construction client management software that improved customer service and project management.- In charge of negotiations of new natural gas services for multifamily projects.

Barranquilla, Atlántico, Colombia

- Structured and led the execution of an agreement between Ecopetrol and the Governor’s Office of Atlántico, achieving the connection of 4.000 new residential users for the company.- Finalized and settled an agreement with the Governor’s Office of Atlántico, making more than 6.000 connections to new residential users.- Executed the 2022 and 2023 sales budgets by 115%.- Structured the first bidding process for contractors in the Sales Department. In this process, the administrative and commercial strategy for the provision of the service was defined, which resulted in a 7% cost reduction.

Barranquilla, Atlántico, Colombia

- Co-designed the implementation strategy for the prepaid natural gas service commercialization project. The strategy included the definition of the service tariff, user segmentation, operational conditions, among other. This method will allow the reactivation of 40.000 residential users who are currently without the service due to lack of payment.- I was the product owner of a work order management software for the Debt Collection Department, which allowed the improvement of effectiveness KPIs by 5% and allowed our suppliers operational improvements increasing operators’ performance by 10%.

Barranquilla, Atlántico, Colombia

- Reduced service reconnection times of the service due to lack of payment by 20%, reducing by 15% the number of user complaints due to this activity.- Improved the effectiveness of the recovery of users in portfolio at early ages by 15%, allowing users to continue with natural gas service without being suspended for arrears.- Executed budgets for service suspension and reconnection activities for $20.000 MM COP/year. During this execution I participated in two bidding processes of the activities that reduced 15% the costs for the company without affecting the quality of the service.

Barranquilla, Atlántico Department, Colombia

- Optimized asset utilization, specifically tugboats and barges, by measuring KPIs and improving operational processes. This reduced round trip times by 20% increasing the company capacity to serve new customers.- Led a project to standardize reports that included asset utilization, dock times, among others. This improved the reliability and consistency of the information, facilitating the decision making of the different teams.

Barranquilla

- Implemented strategic changes to the suspension process due to lack of payment that reduced by 5% the number of users in early debt ages.- Optimized the process of delivering jobs to contractors, which increased their work capacity by 10%.

Barranquilla, Atlántico, Colombia

- Led an executed the construction project under the delegated administration modality for Gases del Caribe of the La Paz Gas Compressor Station.- Increased the company’s borrowing capacity and credit terms with long-standing suppliers.

Master Of Business Administration - Mba

Administrador De Empresas, Business Administration And Management, General, March 2014

Bachiller, High School/Secondary Diplomas And Certificates