Dennison Adviento Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Sydney, Australia

• Daily system checks and monitoring of Production systems. • Supporting both production and non-production environments. M3 Security / System Administration.• Provide support to business users through systems problem solving and system maintenance.• Investigating and resolving technical issues relating to M3 ERP application environments and interfaces.• Schedule planned server hardware and software maintenance.• Deploy production system change (fixes).• Working with business users and IT colleagues to ensure timely resolutions are provided to issues.• Support all aspects of the IT infrastructure, server hardware and operating systems. Active Directory, Backup and LAN/WAN, Office, Warehouse/Factory system equipment and applications• Act as the escalation point of Helpdesk for related system issues. • On call support outside business hours for critical situation.• Liaise with external support and product vendors.• Participate in business projects as required.• Provide L2/L3 troubleshooting and incident resolution.• Develop and maintain system documentation for knowledge sharing across team and support to improve first call resolution.• Recommend and purchase of hardware or software for capital expenditure.• Responsible for Telstra account management across GWA Group (Data Links, Fixed Voice and Mobiles devices). Telstra account review on a monthly basis.• Management of Quickcomm TEM Software.

Sydney, Australia

• Provided OneDigital management and support services (including planning and executing upgrades to network, servers and desktop systems.• Participated in strategic planning of technology direction for OneDigital and ensuring systems integration and connectivity with other Aegis Media companies.• Provided technical input where required into One Digital Development Team projects and initiatives.• Management and maintenance of servers and server infrastructure.• Management and maintenance of network, network peripherals, exchange, switches and routers.• Deployment of end users laptop and desktop systems.• Seek out and recommend technology improvements.• Creating, testing and maintaining a disaster recovery plan.• Maintenance of accurate records of all IT equipment. • Sourcing quotations from suppliers, recommending purchases and raising purchase orders. Ensuring that IT Capital Expenditure and Operating Expenditure are within agreed budgets.• Provided secure access to the network for remote users as well as ensuring the security of data from internal and external attacks.• Keeping up with technologies and implementation techniques.• Participation in the implementation of technical team strategies.• Conducted regular software and hardware audits.

Sydney, Australia

• Management and maintenance of Windows Servers 2003 Environment and Exchange Server messaging system.• Oversaw the backup operation and restore procedure including tape handing for offsite storage.• Maintained records of all IT equipment (including office equipment and peripherals).• Sourced quotations from suppliers and raised Purchase Orders for IT consumables and other IT equipment as required.• Participated in IT projects i.e. server room cabling, office relocations and staff movements.• Researched and implemented new systems for business needs and while keeping an up to date with the latest technology.• Provided end users with appropriate support and advice as well as evaluating their needs and system functionality.• Managed crisis situations, which may also involve complex technical hardware or software problems.• Kept Management closely informed for IT issues that require escalation.• Provided secure access to the network for remote users as well as ensuring the security of data from internal and external attacks.• Scheduled software upgrades and system maintenance.• Deployed servers including desktops and laptop computers.• AV equipment support.• Liaised with vendors in regards to system requirements and contracts.• Software housekeeping and license audit.

Philippines

• Involved in implementation and management of the company IT infrastructure.• Developed and maintained in-house Accounting System (General Ledger) and other in-house developed software.• Participated in server and network administration (LAN/WAN).• Network and Desktop support.• 1st/2nd level technical support.• Participated in all related IT projects and initiatives.• Software and hardware upgrades.