Tower Service Manager
Chicago, Illinois, United States
Tower Service Manager | Virtualization and Endpoint Management• Managed the Citrix Virtual Desktop Infrastructure and served as the subject matter expert for Siemens North America. Supervised technical staff to deliver virtual client support for approximately 1,500 Windows 10 virtual clients and over 100 published applications. Provided strategic operational leadership to ensure the continued resiliency of the VDI server infrastructure.• Designed, managed, and executed all aspects of a complete VMware Vcenter datacenter infrastructure migration project, with approximately 1,300 VDI clients migrated from the Chicago datacenter to the Carrollton, Texas data center.• Served as North American subject matter expert for end user client management. Designed and updated custom Windows images that were deployed to physical and virtual clients across multiple business units. Ensured the success of a 20,000 client Windows migration project for Siemens North America.• Led the creation and management of a client hardware validation test lab. Responsible for all aspects of device life cycle management and hardware vendor relations.• Managed Microsoft Server 2019 and SCCM Current Branch servers.• Facilitated CNA Financial with recovery from a major ransomware security breach. Enabled quick access to CNA systems and optimized recovery process by delivering secure access to remote Atos and CNA technical teams. Ensured quick recovery of the Virtual Desktop Infrastructure.
