David Easley Email & Phone Number

Chicago, Illinois, United States

• Responsibilities:
• Managed the contractual relationship between Siemens AG and external service providers as part of the Service Integration and Management tower.
• Supervised IT service providers from Atos and Accenture to ensure that Siemens required KPI's were met.
• Ensured successful delivery of client endpoint management by overseeing a team of Intune engineers.
• Responsible for all aspects of hardware device life cycle management between Siemens AG procurement and external vendors Hewlett-Packard and Lenovo.
• Managed the delivery of the Siemens Azure Virtual Desktop and Windows 365 VDI infrastructure.

Chicago, Illinois, United States

• Tower Service Manager | Virtualization and Endpoint Management
• Managed the Citrix Virtual Desktop Infrastructure and served as the subject matter expert for Siemens North America. Supervised technical staff to deliver virtual client support for approximately 1,500 Windows 10.
• Designed, managed, and executed all aspects of a complete VMware Vcenter datacenter infrastructure migration project, with approximately 1,300 VDI clients migrated from the Chicago datacenter to the Carrollton, Texas.
• Served as North American subject matter expert for end user client management. Designed and updated custom Windows images that were deployed to physical and virtual clients across multiple business units. Ensured the.
• Led the creation and management of a client hardware validation test lab. Responsible for all aspects of device life cycle management and hardware vendor relations.
• Managed Microsoft Server 2019 and SCCM Current Branch servers.

Skokie, IL

• Provided hardware and software support for employees at Rand McNally corporate headquarters as well as three satellite locations and remote sales employees.
• Senior point of escalation for the junior desktop analyst positions.
• Created and deployed custom HP desktop and laptop images.
• Supported Windows 7 Enterprise, Windows Vista Enterprise, Windows XP Professional, and Mac OS X in a heterogeneous operating system environment.
• Administration Windows Server 2003 servers.
• Supported HP and Xerox multi-function printers as well as Blackberry and iPhone smartphones.

Master Of Science - Ms, Business Data Analytics

B.A., Business Administration - Management

Associate In Arts, General Studies

General Studies