Dustin Eddins Email & Phone Number

Little Rock, Arkansas, United States

Little Rock, Arkansas, United States

Work closely with our customers to:Operationalize, administer and maintain the Tanium Platform.Solve complex technical issues independently or with the help of teammates.Identify opportunities for our customers to get greater value from the Tanium platform.Consistently and cogently address our customers’ needs through astute verbal and written communication skills.Identify and rapidly assign tier 3 support cases to Technical Account Managers.Conduct daily health-checks… Show more Work closely with our customers to:Operationalize, administer and maintain the Tanium Platform.Solve complex technical issues independently or with the help of teammates.Identify opportunities for our customers to get greater value from the Tanium platform.Consistently and cogently address our customers’ needs through astute verbal and written communication skills.Identify and rapidly assign tier 3 support cases to Technical Account Managers.Conduct daily health-checks on assigned accounts.Work with Technical Account Managers on strategic customer activities.Contribute to and track activity, after action, root cause and daily status reports.Document best practices and Play Book entries.Work closely with CSMs on improving Tanium operational status within key accounts.Provide technical direction to customer IT support staff. Show less

Conway, Arkansas

Windows Operating Systems engineer for the Acxiom Endpoint Security team responsible for all Windows workstation devices. Microsoft Endpoint Manager (System Center Configuration Manager)Crowdstrike Falcon Endpoint SecurityMicrosoft Bitlocker Administration & Monitoring (MBAM)Microsoft Active DirectoryGroup PolicySymantec Endpoint Protection

Conway, Ar

Microsoft System Center Configuration ManagerMicrosoft BitLocker Administration and MonitoringCarbon Black Endpoint SecuritySymantec Endpoint ProtectionMalwarebytes EnterpriseNetskope Data Loss PreventionSymantec Data Loss Prevention

Little Rock, Arkansas Area

· Manage Microsoft and Adobe Software Volume Licensing for Campus· Manage Dell Certifications for all Support Technicians· Research, Evaluate, and Quote hardware and software in support of Campus· Microsoft System Center System Administrator – Manage Primary and Distribution Points for 11,000+ computers· Building and deploying Operating System images to campus computers utilizingSystem Center· Creating and deploying software application packages to campus computers… Show more · Manage Microsoft and Adobe Software Volume Licensing for Campus· Manage Dell Certifications for all Support Technicians· Research, Evaluate, and Quote hardware and software in support of Campus· Microsoft System Center System Administrator – Manage Primary and Distribution Points for 11,000+ computers· Building and deploying Operating System images to campus computers utilizingSystem Center· Creating and deploying software application packages to campus computers utilizingSystem Center· Vocera System Administrator for clinical communication maintaining multipledatabase, reporting, and telephony servers.· Hardware and Customer support for 1300+ Vocera communication devices, 3800+clinical users, and 330+ Groups.· Manage RMA process and the equipment spare pools for Vocera equipment.· Troubleshoot communication between Vocera system and other middle-ware used torelay information and alerts from patient bed side to clinical support staff.· Deployed and managed Microsoft Bitlocker Encryption across campus for 11,000 plus clients.· Supervise and coordinate projects and staff.· Apply OS patches and upgrades on a regular basis, and upgrade administrative toolsand utilities. Configure and implement new services across campus.· Perform ongoing performance tuning, hardware upgrades, and resource optimizationas required. Configure CPU, memory, and disk partitions across campus.· Generate reports for use in all forms of technical analysis for campus projects. Show less

Little Rock, Arkansas Area

· Biomedical research support technician for a wide range of equipment includingdesktops, laptops, printers, mobile devices, lab equipment, and a variety of softwareused for office and research purposes.· Vocera System Administrator for Clinical Communication maintaining multipledatabase, reporting, and telephony servers.· Hardware and Customer support for 1300+ Vocera communication devices, 3800+clinical users, and 330+ Groups.· Manage RMA process and the equipment… Show more · Biomedical research support technician for a wide range of equipment includingdesktops, laptops, printers, mobile devices, lab equipment, and a variety of softwareused for office and research purposes.· Vocera System Administrator for Clinical Communication maintaining multipledatabase, reporting, and telephony servers.· Hardware and Customer support for 1300+ Vocera communication devices, 3800+clinical users, and 330+ Groups.· Manage RMA process and the equipment spare pools for Vocera equipment.· Troubleshoot communication between Vocera system and other middleware used torelay information and alerts from patient bed side to clinical support staff· Diagnose network related issues in an enterprise environment· Worked directly with users both face to face and through phone to overcometechnological challenges· Research, Evaluate, and Quote hardware and software in support of Campus· Record and document all necessary issues and resolutions related to job· Directed and implemented upgrade of all Windows XP machines in research areas tobe upgraded to Windows 7 in support of UAMS campus policies Show less

Little Rock, Arkansas Area

· Performs and oversees computer repairs and assist customers within precinctStandard Operating Procedure’s· Provide initial contact with customers· Proficient with Geek Squad Service Repair check-in system known as STAR whererepair tickets are created and updated as necessary.· Assist with planning and scheduling in-home services utilized in Geek Squad FieldManagement System· Perform testing and evaluation to determine products needed to provide servicesolutions… Show more · Performs and oversees computer repairs and assist customers within precinctStandard Operating Procedure’s· Provide initial contact with customers· Proficient with Geek Squad Service Repair check-in system known as STAR whererepair tickets are created and updated as necessary.· Assist with planning and scheduling in-home services utilized in Geek Squad FieldManagement System· Perform testing and evaluation to determine products needed to provide servicesolutions for PC and MAC systems· Troubleshoot an array of computer problems brought in for repair· Perform hardware repairs on all major computer systems utilizing Windows andMacintosh based operating systems to include Linux based units· Provide training to other Geek Squad Precinct Technicians as well as to customers onproper use and maintenance of Windows, Macintosh, and Linux systems· Communicate strategies, goals, and other news to fellow teammates Show less

Maumelle, Arkansas

· Maintained store stock levels, unloaded/loaded trucks, stocked sales floor, performedcashier duties, assisted customers

Education record

Associate'S Degree