Technical Account Manager
United States
Spearheaded the launch of new mobile products using Agile methodologies, managing the full product life cycle from concept to deployment.Monitored project progress against baseline schedules, providing regular updates and reports on key milestones.Documented and tracked all changes in project parameters, securing necessary approvals to maintain project alignment.Planned, organized, and prioritized multiple assignments while interpreting detailed customer requirements to drive project success.Supported nationwide deployment of Google OTA for software updates, ensuring smooth transitions and minimal disruptions.Led Maintenance Release (MR), Security MR, and OS Upgrade projects for T-Mobile's high, mid, and low-tier devices (e.g., V60, K51, Aristo 4/4+).Requested and inspected testing sample devices, facilitating internal lab validations with clients to ensure quality compliance.Analyzed quarterly MTRs and collaborated with relevant teams to meet the latest compliance standards.Developed and implemented risk management and mitigation plans to achieve timely product launches while maintaining quality focus.Facilitated cross-functional meetings with R&D, deployment, and CRM teams to create cohesive plans that meet customer and carrier expectations.Executed strategic product development initiatives, including initial design, field application testing, installation, and performance evaluation.Communicated project status to product planning, marketing, and logistics teams, ensuring fulfillment of contractual commitments.Resolved cross-functional issues reported in JIRA or HP ALM, providing technical analysis and support to enhance customer satisfaction.