· Phone and email contact with applicants to pre-screen for employment· Scheduling of interviews and testing for prospective employees· Maintain online postings and light clerical work

· Phone contact with bank account holders to advise of and cure delinquency· Account research and payment processing· Training of new associates

· Phone contact with Patient First patients to make payment arrangements or take payments on delinquent medical bills· Phone contact with Elephant Auto customers to take payments on delinquent accounts· Training of new associates

· Telephone and email contact with policy holders as well as insurance agents to answer billing questions, perform account research and take payments· Telephone contact with website and mobile application users to answer navigation questions, and for technical support issues

· Telephone and email contact with insurance agencies and medical facilities to resolve billing issues, and resubmit medical records for processing when necessary· Reconcile outstanding balances, reprocess improperly handled insurance claims, and close aged accounts· Telephone and email contact with patients to make payment arrangements or take payments on delinquent medical bills [FRS]

· Loss Mitigation - Telephone and email contact with clients to determine eligibility for available programs [modification, short-sale, deed-in-lieu]· Document Retrieval - Telephone and email contact with clients to assist with missing documentation needed for various programs· Document Review – Upload of client documentation into imaging system, review of program paperwork· Training of new associates

· Telephone, mail, and email contact with loan holders to make arrangements or take payments from 90 days up to foreclosure sale · Solicitation of forbearance and loan modification programs· Loan research and skip-tracing

· Responsible for managing and assisting the growth of a team of 10 associates · Monitor of daily, weekly, and monthly statistics to maintain and exceed departmental goals· Handle elevated customer calls in relation to escrow questions, online support, document requests, payment research and payment processing concerns· Assist with new-hire interviewing and training