Dafne Verver Email & Phone Number

Guadalajara, Jal., Mx

Guadalajara, Jalisco, México

Ensure positive candidate experience and impression through first engagements and STAND 8 brand representation.Support consultant Onboarding and Offboarding Review, edit, and reformat English resumes in preparation for send out and interview with clients across the US. Expected time to ‘dub’ a resume 15-20 minute turnaround from receiving.Supported HR with timesheets follow up and inquiries regarding benefits or PTOSupport in send out, delivery, interview coordination, and packaging of candidate profiles and written descriptions to Enterprise ClientsVMS (Vendor Management Systems) Client portal management and auditsJob board management and reporting. Helped manage over 100 job postings in different platforms such as LinkedIn, Dice, Monster, Bullhorn etc.Sub vendor program Management. Using ASANA and SharePoint I managed over 80 sub vendors, followed up with their applications, distributed active requisitions to the approved vendors, parsed and tracked all applicants. Maintains a thorough understanding and knowledge of STAND 8 processes, industry standards, and client base.Act as a STAND 8 brand ambassador and consultant liaison supporting onboarding, check-ins, and timesheet/payroll support as needed.Support internal staff in company recognition programs and act as a brand ambassador of STAND 8.

Guadalajara

Analyzed team progress using KPIs as a quantifiable measure of performance of my team members. Successfully transitioned my team from full time on-site work modality to a fully remote due to the COVID 19 pandemic.Provided targets for my team to shoot for, milestones, and insights that helped my team make better decisions.Tracked volume and results per associate, to generate a final score that would be reflected in the appraisal of each team member for an annual compensation.Account management. Maintained and adjusted client accounts. Including the transfer or large amounts of shares, changing and modification of prices per requests Kept meticulous and secure records of financial and personal information. Direct communication with Bank Branches resolving account inquiries.Buying and selling shares in the Stock Market. Followed up with external branches, mainly by email.Scheduled and lead team meetings with control team in the USA. Resource management. Used many internal financial tools/systems.Direct responsibility of Morgan Stanley Supervisor-level Reports with time sensitive deadlines. Developed 3 process improvements allowing us to save 10- 15 minutes per report.Developed an excellent relationship with control team in New York, Baltimore, Seattle etc.Trained and coached new team members.

Guadalajara, Jalisco

Communicated and explained intermediate account information to the customer with focus on collecting the delinquent customer balance, while ensuring first-call resolution for inbound calls. Accurately calculated and communicated fees, one-time charges, and/or recurring monthly fees. Explained billing cycles, processes, and prorates to ensure that customers understand their statements. Corrected discrepancies on customers' billing statements and researched customer billing situations as necessary. Utilized established escalation procedures to expedite prompt resolution. Negotiated on every call in an attempt to satisfy delinquent customer balances. Multitasked between multiple tools and systems and applied information, knowledge and resolution to the customers' situations. Followed company policies and procedures as well as guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable information (PII). Acted as a product expert, articulating product features (Cable TV, Internet, Phone and XFINITY Home) and the benefits of satisfying a payment to prevent interruption of these services. Promoted self-service options. Worked in a fast-paced, structured, dynamic and high- transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers. Consistently met or exceeded established goals and performance metrics which reflected higher performance expectations.

Asistente Administrativo

Education record

Education record

Education record