Dafné C. Email & Phone Number

Fountain Valley, Ca, Us

Fountain Valley, Ca, Us

Santa Clara, Ca, Us

Provide oversight and governance so that projects are being executed effectively and efficiently and also are aligned with organizational strategy and goals.

Los Angeles, Ca, Us

-As Project Manager/Scrum Master, used Agile methodology to coordinate my cross-functional team (in different parts of the world) on the end-to-end implementation of different company applications and helped resolving any dependencies among the different teams. I was assigned the Scrum master role for the Mexico/India/Malaysia team to couch them on the Agile methodology, so they were able to become Agile teams as well. As Sr Business Analyst, I gathered and documented business and functional requirements for multiple projects at a time.-Lead the team throughout the IT projects, among others: 1) Preferred Customer Experience Initiative, a 4+ million dollar project where multiple teams delivered new webpages and tools (26+) for the new Direct buying Customer role (besides the existing Distributor role) by releasing the new functionality in sets of multiple countries every couple of months. 2) Online reinstatement application that helped Herbalife Members from 14+ countries, whose membership was deleted due to missing annual fee payment, to pay and re-activate their membership online. The half-million dollar project had a return of investment within the first year after launch and continue being released in additional countries due to their solid results and business benefits. 3) Online tax forms website that allows Herbalife Members to download their tax forms issued by a 3rd party vendor was launched on time and under budget with no issues after launch date.

Los Angeles, Ca, Us

-Created and updated the business/system requirements of the project and trained the team and enforced the best practices for Requirements management among the business and IT teams, as part of the Enterprise Architecture team for the Advanced Meter project, a project to update the current meters of Southern CA to wireless meter.

Los Angeles, Ca, Us

-Analyzed, gathered and document business and functional requirements to design the web-based application used by the Distributors and Admin staff to create and publish their Events and Promotions for Herbalife worldwide (102 countries).- Lead the technical team on the full SDLC to implement the new application and perform functional testing to confirm all requirements were fulfilled until release.- Created new metrics and monitor the new application- Provided production support of existing or new features for the released application when needed.

Brea, California, Us

-Performed requirement analysis and functional testing (UAT) to the web-based marketing application used by the Sales Rep to create and manage technical quotes, keep tracking of their status until they become proposals and signed contracts. Analyzed the current and future state of the processes and applications and provide results from GAP analysis to discover missing requirements. Coordinated JAD sessions with SME’s from the different departments to gather the proper information and document the additional requirements for implementation Raised and followed-up issues and bugs using their internal tool.

Northampton, Gb

* Defined the business case, project charter, and business and systems requirements of some of the projects related to the Avon’s global initiative: Order Verification consolidation, Order tracking system and Sales contact center LATAM system.* Coordinate the cross functional teams to map and analyze the non-standardized processes and define standardized processes having as the main objective to consolidate the operation in less countries as possible.* Observe on each country the actual process, document them and perform GAP analysis in order to provide performance solutions.* Coordinate sessions with the sponsors, business users and SME’s in order to define and create the business case, the project charter and the project plan.* Coordinate the IT team to plan the technical solution following the SDLC from Inception to Delivery.* Create the business and systems requirements documentation such as: use cases model and specifications, process flows, wireframes prototypes, business rules, user acceptance test cases.

Basking Ridge, Nj, Us

* Analyze and improve the processes: ‘IT department Service request’, ‘Monthly recurrent revenue forecasting’, ‘Create technical quotes’, ‘Create technical solution’, ‘Create service contract’, ‘Create Internal Work Order’; create UAT test cases for the Procurement and Collection processes.* Map the current and desired flow process using Visio and UM and perform gap analysis and define improvement proposals.* Identify the metrics that could be implemented to the processes and to design the measurement plan to gather data.* Create user acceptance testing scripts showing step by step how the business process should be supported by application.

Chicago, Il, Us

* Act as a liaison between the business users and the AMS team to support all the applications that cover the student pre enrollment and post enrollment processes for the online education services: Document Imaging, Academics, Seminars, Ticketing, Tuition Wizard, among others.* Prioritize, communicate and coordinate application change requests to fulfill business objectives.* Coordinate cross-functional and geographically distributed teams to collect/clarify business requirements.* Perform queries to the databases to correct/modify entered data and extract/modify business rules, run applications in testing environment to reproduce the scenarios.* Perform user acceptance testing to guarantee the programming results are meeting the client requirements.* Follow up the hot fix deployments

Norwalk, Ct, Us

* Design the Java web-based application used by the help desk users to provide the roadside assistance service to the insured costumers and the application used by the administrative users to configure its behavior and add new partners or dealers.* Develop comprehensive project plans, distribute tasks accordingly and keep track of project status.* Coordinate geographically distributed teams in India, Mexico, U.S. and Europe.* Conduct JAD sessions to collect or clarify business requirements.* Map the related processes, document its business rules and create the use cases and activity diagrams; design and update the prototypes for the applications.* Perform user acceptance testing to guarantee the programming results are meeting the customer requirements.* Create training videos and manuals for the final user* Detect, attend and follow up the issues or bugs through the Mercury tool.

Mx

* Create the .Net web-based point of sale (POS) to sell different products and provide services to the final user using RUP methodology. Assess the Product owner in creating new credit products to offer to the final users. Design and create the applications set to manage the employees working schedules using a reliable biometric device as the finger reader, * Conduct JAD sessions to document the functional and non-functional requirements in the form of use cases, prototypes, business rules, UML diagrams (activity, sequence, components).* Create the use case model and activity diagrams for the processes using UML, Word and Visio. Identify the business rules from the business users, the current database objects (tables, stored procedures) and the code baseline. Design and develop the storyboard for the application in order to visualize with the stakeholders the front-end application. Create user manuals, training videos and guides to operate the systems.* Develop comprehensive project plans for the Requirements team using Project, distribute tasks accordingly and keep track of the project status.* Prioritize, communicate and coordinate application change requests to fulfill business objectives.* Detect, attend and follow up the issues or bugs using the Rational tool for defects.* Provide management support and train the end users in the new applications.* Perform user acceptance testing to guarantee the results are meeting the customer requirements.* Create the measurement plan for the trial runs and interpret the results.* Design, develop and configure the system database in SQL server 2000.* Develop the applications using ASP.

Master'S Degree, Project Management

Certified Safe 4 Agilist, Agile

Certified Scrum Master, Agile

Certification, Process Management

Certificate, Rational Unified Process, Requisite Pro Tool And Manage Requirements With Use Cases

Bachelor'S, Computers Engineer