Service Delivery Manager
Current
Sep 2024 - Present
AeroLeads people directory · profile
Daniela Fonseca Email & Phone Number
Service Delivery Manager
at
Anthology Inc
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Service Delivery Manager
Location
Bogota, D.c., Colombia
Company size
Who is Daniela Fonseca? Overview
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Quick answer
Daniela Fonseca is listed as Service Delivery Manager at Anthology Inc, a with 596 employees, based in Bogota, D.c., Colombia. AeroLeads shows a matched LinkedIn profile for Daniela Fonseca.
Daniela Fonseca previously worked as Global Support Engineer at Blackboard and Client Support Specialist at Blackboard. Daniela Fonseca holds Ingeniería, Systems Engineering from Universidad Central (Co).
Company email context
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Anthology Inc
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Profile bio
About Daniela Fonseca
Analytical and detail-oriented professional with a strong background in client support, data analysis, and operational management. Proven expertise in using data-driven approaches to solve problems, optimize processes, and improve client satisfaction. Experienced in agile methodologies, project management tools, and Power BI. Adept at communicating complex technical information in a clear and concise manner.
Current workplace
Daniela Fonseca's current company
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Anthology Inc
7 roles
Daniela Fonseca work experience
A career timeline built from the work history available for this profile.
Global Support Engineer
Blackboard. | May 2022 – Ongoing - Identify, document, and report bugs all over the platform. Provide the client's support and guidance over daily activities.- Knowledge and handling of agile technologie kanban as well as project management software like Jira.
May 2022 - Oct 2024
Client Support Specialist
Blackboard | Nov. 2020 - May. 2022- Troubleshooting - Technical support to clients - Support Team Leads in training sessions for Blackboard partners and new hires. - Work on development for case assignation tracking file. - Mentoring 2 new CSS
Nov 2020 - Oct 2024
Analista Sénior
Senior Analyst Teleperformance. | April 2020 – October 2020 - Management and direction of their assigned programs and the workforce teams. - Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly. - Continuous analysis of operational variables that allow for continuous improvement. - Generation, models, and scenarios generation for both internal and external clients. - Resolve escalations and provide action plans. - Point of contact with all internal departments.
Apr 2020 - Oct 2020
Junior Analyst
Junior Analyst Teleperformance. | September 2019 - March 2020 - Identify and solve opportunity areas related to the execution of intraday staffing projections to satisfy Client needs and expectations on a win win basis for the company. - Agents’ schedule creation according to Teleperformance and Client requirements. - Optimize workstation utilization and resources distribution (SAP) - Create forecast and schedule projections or simulations for internal and external clients.
Sep 2019 - Mar 2020
Mission Controller
Mission Controller Teleperformance. | January 2019 - September 2019 - Ensure the operation is working by following the plan and program in the most efficient way. Taking in consideration the real time control and monitoring of the main metrics. - Generate action plans and necessary changes to achieve the contractual metrics.
Jan 2019 - Sep 2019
Representante Del Servicio De Atención Al Cliente
Customer Service Agent Teleperformance. | July 2017 - December 2019 - Provide Customer service for a shopping app - Contact to the merchant for tracking orders
Jul 2017 - Dec 2018
Team & coworkers
Colleagues at Anthology Inc
Other employees you can reach at anthologyinc.com. View company contacts for 596 employees →
MF
Michelle Fritter
Colleague at Anthology IncZanesville, Ohio, United States
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AB
Adriana Botha Phd
Colleague at Anthology IncCity Of Tshwane, Gauteng, South Africa
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MS
Mohammed Sharief
Colleague at Anthology IncBengaluru, Karnataka, India
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MB
Mano Bharath
Colleague at Anthology IncBengaluru, Karnataka, India
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KB
Krishna Basavaraj K S
Colleague at Anthology IncBengaluru, Karnataka, India
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JL
Jorge Lima
Colleague at Anthology IncOttawa, Ontario, Canada
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NP
Nilpa Patel Karkhanis
Colleague at Anthology IncAlexandria, Virginia, United States
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DF
Daniel Fernando Gil García
Colleague at Anthology IncColombia
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AV
Anoop V.R.
Colleague at Anthology IncBengaluru, Karnataka, India
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NM
Nicolas Morantes
Colleague at Anthology IncBogotá, Capital District, Colombia
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Michelle Fritter
Colleague at Anthology IncZanesville, Ohio, United States
View →
AB
Adriana Botha Phd
Colleague at Anthology IncCity Of Tshwane, Gauteng, South Africa
View →
MS
Mohammed Sharief
Colleague at Anthology IncBengaluru, Karnataka, India
View →
MB
Mano Bharath
Colleague at Anthology IncBengaluru, Karnataka, India
View →
KB
Krishna Basavaraj K S
Colleague at Anthology IncBengaluru, Karnataka, India
View →
JL
Jorge Lima
Colleague at Anthology IncOttawa, Ontario, Canada
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NP
Nilpa Patel Karkhanis
Colleague at Anthology IncAlexandria, Virginia, United States
View →
DF
Daniel Fernando Gil García
Colleague at Anthology IncColombia
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AV
Anoop V.R.
Colleague at Anthology IncBengaluru, Karnataka, India
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NM
Nicolas Morantes
Colleague at Anthology IncBogotá, Capital District, Colombia
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1 education record
Daniela Fonseca education
FAQ
Frequently asked questions about Daniela Fonseca
Quick answers generated from the profile data available on this page.
What company does Daniela Fonseca work for?
Daniela Fonseca works for Anthology Inc.
What is Daniela Fonseca's role at Anthology Inc?
Daniela Fonseca is listed as Service Delivery Manager at Anthology Inc.
Where is Daniela Fonseca based?
Daniela Fonseca is based in Bogota, D.c., Colombia while working with Anthology Inc.
What companies has Daniela Fonseca worked for?
Daniela Fonseca has worked for Anthology Inc, Blackboard, and Teleperformance.
Who are Daniela Fonseca's colleagues at Anthology Inc?
Daniela Fonseca's colleagues at Anthology Inc include Michelle Fritter, Adriana Botha Phd, Mohammed Sharief, Mano Bharath, and Krishna Basavaraj K S.
How can I contact Daniela Fonseca?
You can use AeroLeads to view verified contact signals for Daniela Fonseca at Anthology Inc, including work email, phone, and LinkedIn data when available.
What schools did Daniela Fonseca attend?
Daniela Fonseca holds Ingeniería, Systems Engineering from Universidad Central (Co).
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