Technical Support Specialist
Current- Provide a high level technical support to technicians in 24 stores across the UK via phone, email, remote access and Teams, addressing inquiries related to mobile devices, OEM software, and applications.
- Conduct regular reviews of technical standards, procedures,bulletins and database analysis and implement improvement projects
- Intensive use of Schematic and service manuals for step-by-step guidance for all 3 OEM’s (Apple, Google, Samsung)
- Preparing NPI’s for tools/equipment and… Show more Provide a high level technical support to technicians in 24 stores across the UK via phone, email, remote access and Teams, addressing inquiries related to mobile.
- Preparing NPI’s for tools/equipment and parts
- Design and execute troubleshooting guides to help technicians Show less