Monitoring the daily In-flight operations of Corendon Airlines Turkey & Corendon Airlines EuropeDue new structural change a new role has been allocated him which lead internal and external audits to achieve key results in order to monitor and run the catering operations smoothly.Arranged, organized and delivered projects of “pre-orders” and “premium pax meals” implementations for both Corendon Airlines Turkey and Corendon Airlines Europe.Arranged, organized and delivered implementations of uplifts on NEFA systems in order to keep track of daily costs and reconsolidations to support Ancillary Revenues Controlling Department.Investigated and solved issues that have been related to catering operations according to the feedbacks from both upper management and cabin reports.Kept track of catering delays in order to settle nettings on weekly basis.Arranged documentation of the IFS personnel.Organized meetings with third party catering companies in order to run the catering operations smoothly.Audited, observed, monitored and reported catering units of both domestic (AYT, ADB, BJV, ESB) and Europe Bases (BRU, HER, DUS).Organized delivery of catering equipment to international bases.Announced Memorandums to cabin crew members regarding the updates on Inflight Procedures.Made spot checks and tastings in order to keep track and to check the quality of crew meals and pre-order hot meals.Suggested new products that may lead better profits and implemented them on companies’ BOB menus.Developed and ownership of performance improvement plans.Drove best practice operational procedures for all supply partners.Managed the interface with the airline and the crew to ensure accurate and timely data is processed for flight schedules and crew schedules.Supported in the development of barset packing plans.Managed up-to-date bench-marks for the inflight sales program.Prepared process manuals related with the daily Turkey operations for future personnel.

*Managed bench-marking for the inflight sales program.*Prepared process manuals related with the daily Turkey operations.*Managed the daily retail & catering operations: CAT ORDERS' (Catering orders) execution for both Turkey and International operations for Corendon*Translated most of the data needed from English to Turkish and Turkish to English.*Guided, motivated and directed reports.*Drove best practice operational procedures for all supply partners.*Managed the interface with the airline and the crew to ensure accurate and timely data is processed for flight schedules and crew schedules*Supported in the development of barset packing plans.*Reported of performance/wastage against target, internally.*Developed and ownership of performance improvement plans.

-Handled the interests from responsible cities (Antalya, Mugla, Burdur, Isparta) with best the best practice and converting them into sales while informing the clients with correct information for their needs.-Hit the weekly monthly and annual targets.-Coordinated the office and its needs.-Followed up after sales process.-Together with the team; developed an overall strategy for company’s product portfolio, including growth in existing and new sales channels.-Made budget planning and followed up.-Executed daily sales activities [tele sales and face-to-face meetings towards new (walk-in) and existing customers]-Built up and maintained relationships with schools in Antalya Region.-Gathered information and made benchmarking about potential clients for EF in schools and private schools.-Presented the company on various events in schools and universities.-Established cooperation with teachers and lecturers.-Executed and organized offline and online campaigns and events e.g., fairs and competitions.

Marketing:*Re-organized the website of the project "Grandium" a.k.a. "Somerset - Atyrau"*Prepared, created and ran advert campaigns. Using his graphic designing skills, he created all print-works (s.a. leaflets, rollups, billboards, newspapers, invitations, magazines...etc.) and online adverts including local websites and social media.*Gave speeches to local TV channels in order to expand customer relations.*Organized, executed, followed and presented launching organizations, meetings, many events and presentations.*With his social skills he made many powerful contacts and negotiations that led and expanded the business.Sales:*Prepared and managed benchmarks.*Targeted goals and tasks for the sales team.*Updated the pricelist of the products.*Prepared agreements and technical specifications of the products.*Shook hands with many Banks in order to supply and implement the mortgage program for the product.*Motivated the sales team; organized private events, gave extra bonuses...etc.*Helped construction team for material designation to be used on the product.*Maintained and improved relationships with the clients.*Mapped potential customers and generated leads for the organization.HR:*Hired a sales team formed of executives and representatives.*Identified job descriptions for each personnel.*Formed their working schedules. Prepared training documents and trained the staff.*Helped financial team to calculate, allocate and pay off salaries of both construction and sales teams.*Took charge as a Financial Manager role during the absence of the project management.Purchasing:*Helped purchasing the required materials at minimum possible price with the highest cost-efficiency.*Purchased equipment to run Sales office*Developed good relations with new vendors and kept good relation with the suppliers.*Trained the sales team to find compatible vendors in order to find the best price for each equipment required.

*Supported project implementation in Turkey.*Managed bench-marking for the retail program.*Prepared process manuals related with the daily Turkey operations.*Managed the daily retail & catering operations: COF (Catering order form) execution for both Turkey and Germany operations for Sun Express*Managed the operations team, vPOS(Android phone integrated POS system) planning, *Translated most of the data needed from English to Turkish and Turkish to English.*Guided, motivated and directed reports.*Drove best practice operational procedures for all supply partners.*Executed and monitored operational audit programs.*Managed the interface with the airline and the crew to ensure accurate and timely data is processed for flight schedules and crew schedules*Managed supplier performance based on agreed KPI’s and SLA’s*Supported in the development of barset packing plans and helped implementation to Vpack (Tablet integrated Packing System).*Reported of performance/wastage against target, internally and externally.*Developed and ownership of performance improvement plans.*Managed production and exports of cigarette bags to be used in Sun Express Germany operations (successfully finalized 4 exports).*Managed production of cash bags in order to be used in Sun Express Turkey Operations.

* Responsible for providing proper staffing levels to meet or exceed contracted service levels* Supervises the daily performance of direct reports, ensuring high levels of quality, productivity, customer service, and the meeting / exceeding of contractual obligations. * Works closely with manager and client in developing department communication.* Assists in recruiting and Interviewing employees to fill open requisitions* Provides new hire orientation, employee training and development, and performance reviews.* Responsible for approving timesheets and ensuring accurate reporting of data* Responsible for approving time off for vacation and personal time in such a way to insure telephone service level* Maintains and promotes professional and courteous client relations by identifying and promptly responding to all questions relating to the business.* Assures timely maintenance of client profiles / information.* Tracks customer feedback. Take action as appropriate.* Completes specified reporting.* Assumes office management responsibilities when required.* Assumes and performs other duties and responsibilities not specifically outlined herein, as requested. Travel Management Specific* Work closely with the office Workforce Specialist to ensure proper staffing and service levels* Maintain travel data bases as required by client base* Work with manager to determine goals and measurement tools for the team* Monitor telephone calls according to office guidelines to monitor quality of call servicing, provide coaching to improve quality* Track and distribute performance against established goals to employees on a routine basis, providing coaching and development as needed to improve quality * Writes and delivers employee counseling documents when necessary*Goes on Foreign Countries such as Kingdom of Saudia Arabia to do the things above.

Antalya – 25.02.2010 – 04.08.2010 / TURKEYOperation AgentHe directed both arrival and departure/ domestic and international flight operations which has been allocated by planning department. He improved his team working skills by working long hours.

Alanya / Antalya – 22.03.2008 – 18.10.2008 / TURKEYSales ExecutiveHe worked for The Hill Project for both Developer and the Co-developer.He made successful sales and improved customer relations for the company. He also helped to develop the CRM system and the websites of The Hill project and Co-developer’s web page. He made benchmark researches for several projects on be half of the Co-developer.

Mugla / Bodrum– 22.08.2006 – 07.10.2007 / TURKEYSales ExecutiveHe worked in professional sales teams. He made successful sales and participated in several exhibitions in Turkey and made more contacts and agreements for the company.

İzmir – 06.05.2005 – 06.12.2005 / TURKEYImport / Export DirectorHe worked with a group of 3 pofessional specialists. He successfully imported various kinds of products.In Exports field he negotiated with various companies, made agreements.