Dagmar Ostermann-Held Email & Phone Number

Chagrin Falls, Oh, Us

Chagrin Falls, Oh, Us

Cleveland, Oh, Us

Akron, Ohio, Us

Worked on development and implementation of an Information Security program based on IS Best Practice frameworks and risk-based gap analysis and in accordance with organizational policies and regulatory requirements, federal and state lawsConducted risk assessments and internal security auditsContact person for external IS and IT auditsDeveloped, implemented, documented, and maintained IT policies, procedures, and standardsRedesigned the cybersecurity review part of the project governance process; leadership of the cybersecurity review processRedesigned the Third Party Risk Management program (cybersecurity) and leadership of the Third Party Risk Management process

Cuyahoga Falls, Oh, Us

Developed and implemented an Information Security program based on IS Best Practice frameworks and risk-based gap analysis and in accordance with organizational policies and regulatory requirements, federal and state laws. Leadership of WRH Information Security Team. Conducted risk assessments and internal security audits. Developed, implemented, documented, and maintained IT policies, procedures, and standards. Developed Incident Response processes and playbooks and led incident handling. Developed and implemented vulnerability management and brand protection processes and tools. Developed security awareness program.

Managed the corporate 24/7/365 SOC (Security Operations Center). Identified, implemented, and maintained SOC Standard Operating Processes with an emphasis on security automation, increase of visibility and proactivity. Managed and mentored a global SOC analyst and engineer team.

Designed, operated, and maintained corporate Vulnerability Management program and process

Designed and implemented a new process for creation, implementation, and approval of Minimum Security Baseline (MSB) Standards; Set up a new integrated process for the SSL Certificate Lifecycle Management and worked on design and operation of PKI Infrastructure

Management of IT-organization, service, infrastructure, performance and availability, development of Information Security strategies, implementation and maintenance of Information Security policies, procedures and standards, Risk Management, internal IS audits, preparation of external audits

Organized IT management, service, and infrastructure; performance and availability; the user help desk; implementation and maintenance of network infrastructure; network management systems; and development of disaster recovery plans. Managed a team of fulltime employees (IT Administrators) and coordinated the cooperation with various third-party providers of outsourced services

Served as Project Leader for the European-wide implementation and maintenance of a proactive network management system; Provided network infrastructure, second-level support, WAN management, and access from PC to midrange and mainframe systems