Dago Corrales Email & Phone Number

Lexington, Massachusetts, United States

Westwood, Massachusetts

Westwood, Massachusetts

• Acquire new residential leases to increase occupancy and to obtain stabilization of 94% occupancy.• Create marketing material; advertise to local businesses and community. • Increased occupancy rate from 15% to 68% in one year in lease-up period for new residential building.• Maintain quality in all areas of leasing and day to day office tasks using excel, office, multiple windows platforms, apple products, and Blue Moon Software.• Increased resident satisfaction through formulation of maintenance priority list and improved communication between office staff, maintenance crews, and renters.• Ensure completed lease agreements are in accordance with state and local rental laws and thoroughly educate residents on required stipulations in the agreements.• Resolve resident complaints and maintain accurate records of action taken.• Responsible for the training of the current leasing staff.• Calling leads to increase traffic and follow up to retain prospects and new residents.• Selected as one of two “Success Coaches” in the New England Region. • Handle capital projects on property as well as plan events on property for residents; pool parties, holiday parties, contests, etc.

Greater Boston Area

• Supervise Concierge staff and ensure an optimal level of service is provided to our clients and tenants.• Develop and maintain positive client relations, addressing issues or concerns promptly and effectively.• Collaborate and mediate between Tillinger’s Corporate and Boston Properties Management to address, alleviate, and improve policies and procedures, delegating critical action items in order to enhance the tenant experience.• Collect data, analyze trends, and create reports and spreadsheets as requested.• Hands on experience in data entry management and correspondence handling.• Facilitate the interview and selection process of new staff members; develop and lead the training, coaching, counseling, and termination of staff. • Maintain, update and reconciliation of company inventory on site. Maintain and balance a complete and accurate bank & inventory supply; facilitate the sales to Tillinger’s Heineken Boardroom tickets. • Attend and participate in bi-monthly scheduled Supervisor/Lead Concierge meetings in Boston, MA in order to effectively.Assisted Boston Properties with day to day events in the building. Worked at Greystar Property The Troy as well as Simpson Housing property The Victor.

Greater Boston Area

Responsible for maintaining a high level of quality service in representing the Hampton Inn Brand in addition to its ownership, the Distinctive Hospitality Group.Position that acts as a direct liaison between guests and the hotel’s management.Relies heavily on consistent social interaction, problem solving, multi-tasking, and damage control. Responsible for providing excellent customer service that upholds the property’s reputation as a beacon for quality service.Flexibility as a Front Desk Agent, PBX operator, Reservationist, and Bellman when necessary.Working as an integral team member responsible and depended upon for being flexible amongst other departments such as housekeeping, food & beverage, and banquets and catering.

Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer serviceAssist in floor moves, merchandising, display maintenance and housekeeping Aid customers in locating merchandiseEnsure sales associates are following work proceduresTrain all new employeesAssist in completing price changes within the departmentResponsible for ringing up sales at registers and/or bagging merchandiseHandle customer needs, complaints, questionsBookkeeping and purchasing responsibilitiesStrategized to meet assigned sales targets in the given period of time Interacted with customers, giving them product presentations and convincing them to make purchasesKept track of the stock and inventory in the store and placing orders for replenishing the stock