Deepak Agrawal Email & Phone Number

Chicago, Il, Us

In my current role, I am responsible for defining and communicating the 'future state' architecture for the Customer Engagement and Digital Delivery Portfolios. I successfully architected and delivered the first two phases of a multi-year customer service digital transformation program powered by Salesforce (HealthCloud & Service Cloud) and NICE IVR.* Led the transition to a Digital Health Platform (DHP): Spearheaded the implementation of a comprehensive telehealth app, enhancing patient access and care.* Drove Value-Based Care (VBC) model via omnichannel delivery: Improved patient-provider interactions through integrated Salesforce solutions.* Implemented GenAI/LLM solutions: Enhanced customer experience with advanced AI-driven communication pathways, leading to more efficient service delivery.* Guided evaluations and strategic IT decisions: Provided visionary guidance in technology partner selection, ensuring alignment with organizational goals.* Directed large-scale solution delivery teams: Managed over 50 resources, including internal, offshore, and vendor teams, ensuring successful project execution.

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Barrington, Il, Us

Barrington, Il, Us

o Review and assess the current Medicaid business and technical capabilities to enable client as an MCO to be more effective in the planning, design and implementation of enterprise digital services with multiple state entities. Assist in activities to define the Medicaid Target Operating Model, identify the quantifiable gaps and limitations to ensure success in providing Medicaid MCO services to states. Assess the Business and Information “As-Is” capabilities against the MITA (Medicaid Information Technology Architecture). Enable client organization to define specific services offerings by leveraging its current platform without presenting risk to current customer base. o Organized functional and tactical delivery teams (10+ Senior leaders) to support a major upgrade program within budget. Consolidated organizational custom assets and realigned development activities across enterprise level capabilities. o Reduced current state environment infrastructure footprint and CAPEX/OPEX by 40%. Established future state environment footprint and contained costs within +10% of current state CAPEX. Organized the Enterprise Architecture practice (team size 6+), championed adoption of SOA and Agile framework within the development teams to accelerate remediation activities of over 800 custom code artifacts impacted by technical core system upgrade.o Improved IT DevOp migrations process and reduce time to market by 40% by identification and driving KPIs efforts across the IT organization. o Coached senior technical resources to mature Architecture team and produced foundational roadmaps for a balanced EA capability model.o Championed organization-wide IT asset identification effectively reducing costs by eliminating one-off, dormant, retired and inactive systems and processes.

Barrington, Il, Us

o Enterprise Architect for TriZetto Facets claims processing payer platformo Consolidated vendor software utilization by 50%. o Oversaw core system upgrade effort that resulted in 3 year reduced cost of $800k annually.o Oversaw a $2.5 million conversion effort across global delivery team.o Supervised global teams to deliver under-budget and achieve 40% development cost reduction by leveraging reuse.o Prioritized activities of on-shore/off-shore technical staff (16+) to deliver 4 integration solutions within 4 months. o Reduced data integration administrative overhead by 300% (1 day vs. 4 days) by automation of solutionso Achieved 80% reduction of development and customization efforts due to open-architecture design, evangelization of interoperability solutions and core systems. o Delivered KPI and Gap analysis to measure and manage IT processing overhead to support multiple Lines of Business demands, net effect reduction of system resource demand by 20% and streamlining of processes.

Barrington, Il, Us

o Collaborated on delivery of an ESB architecture that consolidated external partner integration & interoperability efforts resulting in a 90% elimination of existing custom solutions. Achieved legacy custom maintenance cost savings exceeding $1M annually. Championed partner data Non-Repudiation strategy.o Administered an agnostic solution that could be leveraged by multiple business partners resulting in cost savings of $300k per site (7 sites). Reduced site customization costs by 80% due to introducing, spearheading and deploying data driven design architecture.o Executed reassessment of current ecosystem software stack to identifying ICD-10 remediation impacts; reduced inventory by 60%.o Reduced DevOp costs by eliminating one-off program inventory. o Produced BI reports to improve claim rejection analysis.o Architect for TriZetto Facets claims processing payer platform

Barrington, Il, Us

Multiple verticals (Energy: ComED, Banking: NationsBanc, BMO/Harris Bank, Transportation: Wheels Inc., Financials: Discover Payment Systems, Strategy: Cap Gemini/E&Y, Parma: Baxter, Abbot) BMO/Harris Bank, Chicago, IL ArchitectManaged the discovery, design, development and deployment of the first corporate Intranet solution to support the Private Wealth Management operational activities. Identified and accelerated the operational functions to support PWM HNW (High Net Worth) customer interaction and customer service capabilities.CNA Insurance, Chicago, IL Lead DeveloperDesign, develop and deployment of several large scale core operation systems. Led IT efforts to migrate from mainframe development to Client/Server and Web based architectures. Mentored IT staff on transition from legacy architecture concepts to C/S design methodologies and practices.NationsBanc, London, UK ArchitectDirected the discovery, design, development and deployment of the first corporate Intranet solution to support the Private Wealth Management operational activities. Identified and accelerated the operational functions to support PWMBaxter, Deerfield, IL BI AnalystSupported field sales team with aggregation, analysis and extrapolation of market data to identify and drive sales programs, prospective opportunities and a real-time trend forecasting models.

Consulting roles engaged as Advisory to CIO/CTO, Enterprise/Solution Architect, and Technical Program Manager. Provided business-technology consultation supporting: strategy, process and project management, architecture, integration, performance improvements, team restructure, infrastructure development, and personnel and operations management. Ability to lead and mentor within matrixed organizations. A trusted executive advisor with a proactive, entrepreneurial style to create, launch and manage innovative and efficient implementations into operations, mentoring teams, developing credibility, illuminating gaps, communicating and socializing the strategy, managing emerging and breakthrough technology to realization with dramatic improvements. Established an IT consulting practice with national client base across multiple industries (Banking, Logistics, Healthcare), recruited and retained a staff of 20+ consultants and operations across multiple states.Partial list of clients include:Blue Cross Blue Shield, TNWPS Healthcare, WIFidelis, Buffalo, NYTopaz Shared Services, COBlue Cross Blue Shield NC MVP Healthcare, NYCareFirst BCBS, Baltimore, MDHealthNow Blue Cross Blue Shield-New YorkPreferred Care Partners, FLGreat West Life, Denver, COPriority Health, Grand Rapids, MIOSF, Peoria, ILCareFirst BCBS, Washington DCOSF HealthPlan, ILWestern Health Advantage, CAQuality Care Solutions Inc., Phoenix, AZErnst & Young LLC, ChicagoKeystone Mercy Health Plans, PASpectrum-Priority Health – MIBlue Cross Blue Shield-KC American Health Care Partners, ILHealthNet, Mid-America Health Partners, KSManaged Care Practice - CNA Insurance, IL

Bachelor’S Degree, Theoretical Computer Science

Bachelor Of Science (Bs), Electrical Engineering Computer Science (Eecs)