Our entire organization stands behind the goal of unparalleled service for the life of the relationship. Our team utilizes the latest available technology and improves productivity by enabling communication, collaboration, and knowledge.We continually strive for higher levels of productivity and quality service. Our flexibility in meeting our customers’ needs results in lowering operational costs by offering service plans designed to fit your budget and business needs.We help your business grow with you, continue to support you through the process, and maintain your technology on an on-going basis.

Working to gether with the IT Team, advising them on the use of information technology in order to meet their business objectives and overcome problems. Also, this role involves in working to improve the structure and efficiency of IT systems in various aspects.Areas Covered - Advising and Implementing Network & Information Security - Advising & Assisting the Senior Management on IT related decision making - IT Personal, Guidance & Training - Handling escalations of the IT Team - Screening new hires to the IT Team

SYSDEK Pvt Ltd is a competitive IT Services Company pioneering amongst the Information technology industry in Sri Lanka, who is capable of delivering IT Solutions adhering to ITIL Service Standards. We focus on IT Managed Services, hosting services & Software Development mainly throughout the industry whilst aiming on triumphing recognizable heights by spanning the IT services towards the Small and Medium businesses in Sri LankaSpecialties:IT Managed Services, BI Consulting, Web and VPS Hosting, Website & Application Development for Computers and Mobile Devices, VoIP Solutions, Web Design & Development, ERP Solutions, and Network Infrastructure Management

BAREBONES NETWORKING INTRODUCTION:Founded in 2003, Barebones Networking was established as a comprehensive IT support company serving clients throughout the Los Angeles area. Providing expert technology support , our intention has always been and always will be to take care of all your IT needs - leaving you free to focus on your business.As an IT services company dedicated to helping small businesses, we understand how important it is to nurture long-term relationships. Along with providing you with IT network support that’s specially suited for your business as a whole, we put your needs as a customer at the center of our focus. We continuously strive to bring you a level of personalized IT consulting that you really won’t find anywhere else.KEY RESPONSIBILITIES:Labtech Management and AdministrationExchange Server 2010 inhouse and hosted Exchange Servers administrationNuvotera (SpamSoap) AdministrationExchange Defender AdministrationConnectWise ticket follow upsRoutine Server ManagementProject DocumentationServer Health MonitoringWeb Server MaintenanceBackup ManagementSecurity Implementation

Responsible for the organization’s entire IT infrastructure which includes Media Servers, SANs, NASs, Fiber configurations, routing/proxy, archive servers, near-line-archives etc. It was my responsibility to guide the IT department in providing corrective solutions to end users and make recommendations to the upper management on enhancing and strengthening the current IT infrastructure.Responsible in recruiting and providing training to the IT department on the latesttechnologies.

Key Responsibilities● Line management responsibility and support for Service Desk Analysts including: Support and monitor team and individual objectives and KPIs● Preparation of staff Rota, ensuring all roles are covered between the service hours● Monitoring and reporting on Service Desk performance (Daily/Weekly/Monthly)● Monthly team coaching and call quality with all service desk analysts● Delivering Staff development and training● Perform analysis, diagnosis and resolution of problems for end-users, recommendand implement corrective solutions, including off-site repair for remote users asrequired.● Represent the Service Desk in project involvement and ensures all tasks allocated to the Service Desk on that particular project are carried out correctly and delivered on time● Point of contact for escalation for service desk analysts● Ensuring incidents are resolved within Service Level Agreements (SLA)● Escalation of any re-occurring incidents to the IT manager/Technical Services Director● Resource Management - first point of contact for sickness/late attendanceOther Responsibilities● Enhancement and strengthening of the corporate IT Infrastructure● Managing software licenses from the MS Partner portal.● Maintaining the Management Information System (developed by myself) ensuring the availability of the system including further additions in functionality.● Chairing the implementation team of 4 by overseeing all deployments and major changes to client networks.

Assigned Responsibilities● Being responsible for all decisions taken in trouble-shooting and implementations done for cooperate clients● Providing project proposals and solution demonstrations for new clients.● Managing the Team’s HR related issues● Training new recruits.