• Hosted 48 clients’ Licensed Virtual Care platforms & 7 Internal Licensed Virtual Care platforms’ release management with Clients, DevOps team, Mobile team, and Support team in Agile environment• Tested and validated 48 clients’ Licensed Virtual Care platforms on both Web and Mobile (Android and iOS)• Managed clients’ 318 certificates & 50 SSL certificates to maintain 48 client Licensed Virtual Care Web platform and Mobile apps up to date• Analyzed and added over 1 million clients’ patients' and providers' data to implement in clients’ White Labeled Licensed Virtual Care platforms• Supported with the implementation of Teladoc Hospital and Health Systems solutions and designated 3rd party product• Managed post-implementation technical projects including but not limited to interface, Power BI, and other technical tasks.• Used SQL, Azure Cloud Services, and Dynamics 365 CRM to configure and maintain the clients’ White Labeled Licensed Virtual Care platforms• Used Jira, Team Support, and Teamwork to support the clients’ White Labeled Licensed Virtual Care platform configuration setup support• Documented and distributed data flow among the various information systems• Supported the Technical Acceptance & Operations testing of the system with clients• Provided technical support, resolving as many client issues as possible during testing and going live including troubleshooting issues for support staff and advising the client on workflow issue

• Provided a variety of customer services for a student body of over 75,000 students at different bike valet locations as well as walk only zones to ensure students a safer school environment• Organize bike materials to make services operate easily and appropriately• Using verbal directions to help people get to their destinations • Provide information to commuters pertinent to their needs as students at ASU