Sergei Solovev Email & Phone Number

Moscow, Ru

• Grew a dedicated streaming audience from 10 to 500 regular viewers in a few months by hosting engaging giveaways and interactive content.• Earned Twitch Affiliate status in 2021 after successfully reviving my content creation career with the release of OUTRIDERS.• Developed guides and organized speed-run competitions to support community growth and enhance viewer engagement.• Collaborated with other streamers to produce high-quality content and fostered a strong community around competitive gaming.Skills Applied:• Platforms: Twitch, YouTube, streaming software (OBS), Discord.• Technologies: Content creation strategies, audience management, community engagement tools.• Methodologies: Content strategy, event management, collaboration.

• Managed top-tier MMO guilds with over 100 members, leading teams across time zones to achieve top competitive rankings in various games.• Developed tools for resource management, optimized recruitment processes, and organized large-scale events and raids.• Grew community engagement by 25%, building long-term collaborative strategies and pushing for high-level competitive achievements.• Established transparent leadership processes and open communication channels between officers and members, ensuring smooth operations and community growth.Skills Applied:• Software: Discord, community management platforms, custom tools for resource management.• Technologies: Event planning, recruitment strategies, community engagement.• Methodologies: Cross-cultural leadership, team coordination, strategic planning.

• Led multiple consulting projects across diverse industries, focusing on process automation, cost optimization, and market growth strategies.• Restructured client portfolios, reducing workload by 20% and increasing profitability for an outsourcing company.• Optimized operations and identified new market opportunities for an SMS service, increasing monthly revenue to $150,000.• Implemented process improvements for a non-profit organization, improving operational efficiency and involving beneficiaries in decision-making.Skills Applied:• Software: CRM systems (AmoCRM, Битрикс24), Google Sheets, project management tools (Jira, Trello).• Technologies: Process automation, client relationship management, business process optimization.• Methodologies: Agile, Lean, strategic planning.

Moscow, Russia

• Led the company’s digital transformation by migrating from three CRM systems to a unified cloud-based ERP/CRM, which increased sales transparency and drove a 20x increase in turnover.• Designed and implemented an automated internal contact center, raising call completion rates from 8% to 35% and conversion rates from 3% to 22%.• Improved client retention from 50% to 83% through CRM automation and social media integration.• Reduced operational costs by 25% and improved system uptime by 30% through strategic cloud adoption and IT infrastructure optimization.• Incorporated Agile methodologies across the product development process, increasing productivity sixfold and cutting project timelines from three months to two weeks.Skills Applied:• Software: Cloud-based ERP/CRM systems, various business and analytic tools.• Technologies: IT infrastructure management, cloud adoption (AWS, Google Cloud), network security.• Methodologies: Agile, Lean, DevOps.

Moscow, Russia

• Reduced issue resolution time by 70% by introducing Trello-based Kanban workflows, improving team communication and transparency.• Enhanced system uptime by 25% with the deployment of advanced monitoring tools like Nagios and the integration of automated alerts.• Managed Linux and Windows server environments, optimizing database performance with PostgreSQL, MySQL, and MSSQL.• Improved team productivity and operational efficiency by streamlining IT service management processes and automating manual tasks.Skills Applied:• Software: Trello, Slack, Nagios, PostgreSQL, MySQL, MSSQL.• Technologies: Linux and Windows server management, database optimization, monitoring systems.• Methodologies: Kanban, ITIL, Agile.

Moscow, Russia

• Reduced onboarding time by 84% by implementing a comprehensive employee training system, cutting the training period from three months to two weeks.• Led the relocation of the customer support department to a regional branch, reducing employee costs by 50%.• Automated CRM reporting, improving accuracy and efficiency by 40%.Skills Applied:• Software: Microsoft Dynamics CRM, Microsoft Project, Microsoft Visio, employee training systems.• Technologies: Process automation, reporting tools, employee training systems.• Methodologies: Lean, process optimization, strategic planning.

Moscow, Russia

• Improved team productivity by developing a comprehensive knowledge base and automating responses to frequently asked queries.• Streamlined CRM reporting processes in collaboration with system architects, increasing reporting accuracy and efficiency.Skills Applied:• Software: CRM systems, knowledge management systems.• Technologies: Knowledge base automation, process optimization.• Methodologies: Lean, automation, data management.