My career has been shaped by two distinct phases: before Henry Schein and Henry Schein. Initially, I honed my skills in small companies, exploring estate planning, financial planning, and Six Sigma analysis tools. However, it was at Henry Schein where I truly blossomed.At Henry Schein, I imbibed invaluable lessons in mentorship, continuous improvement, teamwork, and effective communication. As a software engineer and later a leader, I contributed to pivotal projects like developing an enterprise service bus and leading the launch of a greenfield, next generation, cloud-based practice management system.My journey then took me on a two-year assignment to New Zealand, leading international engineering teams from Waterfall to Agile methodologies and innovative product development resulting in shortened release cycles, increased quality, new revenue streams, and increased market share.Returning to my roots, I oversaw transformative projects in rebuilding legacy monoliths into microservice based web applications, notably architecting a next-gen claims engine, ensuring seamless customer transitions with innovative load testing and test automation.Diversifying my impact, I reinvigorated the QA department, implementing test automation and refining Agile practices to enhance product quality and release frequency. Establishing a CI/CD pipeline, we streamlined processes, empowering teams to deliver efficiently.Effective collaboration with my teams and my peers, in both engineering and operational groups, has been a key component to my success. I am strengthened by functioning collaboratively with transparency and promote a culture that supports this within my organization.A crowning achievement has been mentoring junior engineers, echoing the guidance I received. Witnessing their growth reaffirms my commitment to fostering greatness within my teams. In summary, my career has been a journey of learning, leadership, and legacy-building, all aimed at building a culture that supports psychological safety, innovation, collaboration, transparency, and individual accountability, to build products that meet the needs of our customers and our business. Or in short, participating in engineering greatness with exceptional teams.What’s next for me? I’m looking for my next long-term home where I can do what I do best, lead exceptional teams to build exceptional things.Additional Specialties: Strategic Planning | Problem Solving | Psychological Safety | Change Leadership | Project ManagementFor a full version of my resume, please contact me via LinkedIn.
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Director, Software Development: Enterprise Practice Management SystemsHenry Schein One Apr 2022 - Dec 2023American Fork, Utah, UsLed a team of over 80 software and test automation engineers, managed a $13M budget to develop enterprise practice management systems for commercial and government clients.• Successfully reduced long product release cycles by 78%, improving overall product quality, shortened customer feedback loops, and enhanced support for all customers, in collaboration with Product Management, Support, Implementations, and Training leadership.• Utilized DORA and SPACE engineering metrics to pinpoint improvement areas, enhancing adherence to Agile principles and boosting developer productivity, leading to a 12% increase in engineering throughput.• Restructured department to align with strategic goals, resulting in improved delivery performance with deadlines going from missing targets by months to consistent on time delivery. -
Director, Software Engineering: Data Services (Rcm/Prm)Henry Schein One Jul 2014 - Mar 2022American Fork, Utah, UsLed a team of over 60 software and test automation engineers, overseeing a $9M budget dedicated to developing RESTful APIs and scalable, microservice backend web applications. • Guided the design and development of a next-generation claims processing engine, ensuring a smooth transition for customers to a new scalable microservice-based architecture with RESTful APIs, securing an $80M+ annual revenue stream for the next decade.• Identified process and tool improvements around customer password management, in collaboration with Product Management and Support leadership, resulting in a 21% reduction in inbound support call volume.• Managed the team in implementing Site Reliability Engineering (SRE) practices and developing tools to monitor uptime and performance by mimicking customer API interaction, leading to an 83% decrease in customer-reported escalations. -
Head Of Product And DevelopmentSoftware Of Excellence Jul 2012 - Jul 2014Gillingham, Kent, GbLed a team of 45 software and test automation engineers, product analysts, and product managers, managing a $5M budget. Focused on understanding the diverse needs of international customers, developing localized practice management software, new revenue streams, and ensured overall quality of the product from ideation to delivery.• Directed a comprehensive transformation of both product and engineering departments from Waterfall to Agile methodologies, reducing release cycles from 12 months to 8 weeks.• Introduced Test-Driven Development (TDD) and test automation principles into the Software Development Life Cycle (SDLC) for all new engineering efforts, resulting in improved product quality and enhanced customer confidence in new product versions.• Transformed engineering and product culture from building large, over-featured projects into MVP projects, delivering precisely what the customer wanted while saving an average of 50% of engineering time. -
Development ManagerHenry Schein Practice Solutions Sep 2010 - Jul 2012Melville, Ny, Us -
Sr. Software EngineerHenry Schein Practice Solutions 2005 - Sep 2010Melville, Ny, Us
Richard Dahl Education Details
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University Of UtahComputer Science
Frequently Asked Questions about Richard Dahl
What is Richard Dahl's role at the current company?
Richard Dahl's current role is Senior Technology Leader | Technology Innovation & Delivery | Engineering Excellence | Change Leadership | Cross-functional Team Leadership.
What schools did Richard Dahl attend?
Richard Dahl attended University Of Utah.
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