Rob Dahlen, Cbap® Email & Phone Number

United States

Milwaukee, Wi

Milwaukee, Wi

Analyze the system needs of business and user. Research and respond to customer enhancement requests. Document requirements and translates into proper system requirements. Research existing system defects. Research and design processes for software and/or hardware enhancements. Develop and implement testing criteria and plans. Coordinate project tasks. Conduct demonstrations for current and potential customers. Follow thru initial implementation of product. Presentation of proposed functionality to customers and management. Facilitate usability and implement findings. Create high level documentation for internal and external use. Train the trainer. Product owner for two development teams.

Milwaukee, Wi

Analyze the system needs of business and user. Research and respond to customer enhancement requests. Document requirements and translates into proper system requirements. Research existing system defects. Research and design processes for software and/or hardware enhancements. Develop and implement testing criteria and plans. Coordinate project tasks. Conduct demonstrations for current and potential customers. Follow thru initial implementation of product. Presentation of proposed functionality to customers and management. Facilitate usability and implement findings. Create high level documentation for internal and external use. Train the trainer.

Milwaukee, Wi

Generate $1 mil in revenue for departmental billable services. Maintain actual project implementation time within 2% of the estimated hours. Maintain a less than 1% error ratio on projects implemented. Maintain a three week or less turnaround for scheduled project requests. Manage and develop 11 team members, 4 exempt and 7 non-exempt. Advise and communicate with clients on system capabilities and functionality. Maintain customer relationships including developing standardized inputs to detail product specifications more accurately.

Milwaukee, Wi

Coordinated and implemented process improvement projects. Developed standardized inputs to detail customer's product specifications. Defined and documented departmental procedures and processes. Oversaw and edited the documentation for all departmental applications and files. Developed training curriculum, and re-trained departmental staff on key functions incorporating best business practices. Oversaw the integration of new customers into product database systems. Train on standardized inputs, operating processes and procedures. Ensure the timely, and accurate, delivery of customer product specifications in the database systems.Advise and communicate on system capabilities and functionality.

Milwaukee, Wi

Coach and develop 8 team members. Provided training, and was a subject-matter expert for assigned team members. Maintain customer relationships, including researching and resolving issues that were escalated. Completed special projects as assigned.

Milwaukee, Wi

Loaded product into the Tandem database system based on specifications provided by our customers. In turn, these products become sellable through our booking systems. Entered retail pricing for the products loaded into the system. Know how entries made in Tandem database system connect and interact with the booking systems. Ensure projects implemented were completed with little to no errors, and on-time.

Bachelor’S Degree, Business Management With An Emphasis In Mgmt. Info. Systems

High School, General Studies

Activities and Societies: Future Business Leaders of America (FBLA)