Dahlia S. Email & Phone Number

Miami, Fl, Us

United States

• Increased company revenue by 40% within seven months via influencer collaboration, digital marketing campaigns and partnering with local businesses for brand exposure.• Organically increased followers across all social platforms by an average of 7%-9% month over month within seven months (6.7K total followers added).• Email marketer• Blog writer• Created and curated engaging content for various social media platforms, including Facebook, X, Instagram, and LinkedIn.• Conducted keyword research to optimize SEO performance of website and digital campaign content.• Track and analyze social media metrics to measure the success of campaigns and make data driven decisions.• Stay up to date with the latest trends and best practices in social media marketing.

• Collaborated with the marketing leadership team and functional management to achieve the business and marketing strategy objective to rebrand the company’s culture.• Boosted brand awareness with employees. • Planned, implemented, and created social media content through Canva Software to rebrand the company’s culture. • Rearranged the company’s website to improve visibility for employees.• Created Site Impact Introduction video. • Marketing research on Indeed, Facebook, Glassdoor, and Google reviews; recreated a strategy to improve the company’s reviews and actively listen to implement better management. • Sent Site Impact emails and newsletters to showcase employee of the month, activities, accomplishments, and core values. • Increased employee engagement by 30%.• Increased employment rate by 20%.

• Copy-edited 3 stories published on the following media platforms: Authority Magazine, Marketing News Canada, and Thrive Global.• Pitched Valuegraphics associates as interviewees for applicable podcasts.• Identified and contacted potential guests for podcast interviews.• Led team meetings and guided colleagues.• Communicated project updates and deadlines with colleagues via Skype and email.

Miami, Florida, United States

• Exceeded quantitative metrics on customer service satisfaction, customer retention, and inquiry volume. • Grew existing and customer sales by exceptional customer service and effective sales techniques. • Actively maintained and updated customer accounts in Mindbody Spa software system.• Successfully created promotions for spa services that increased the volume of customers. • Quickly triaged incoming calls and emails found resolutions to their questions. • Actively worked with professionalism to provide the best customer service possible with emotional intelligence and solutions to their problems. • Effectively managed massage therapist, hairstylist, and nail technicians

Bachelor'S Degree- Marketing, Business, Management, Marketing, And Related Support Services

Facebook Digital Marketing, Marketing

Digital Marketing Certified, Marketing

Activities and Societies: Phi Theta Kappa Honors, AMA marketing Association

Business Specialist, Business Administration And Management, General

Hootsuite Platform Certification, Marketing

Marketing Analytics, Marketing