Dahnish Imani Email & Phone Number

Highly resourceful and results-oriented professional with comprehensive experience in customer service management and CRM administration. Solid track record of creating, maintaining, and delivering high-quality branded collateral to support sales and account management activities to generate revenues for the business. Proactive with a high level of proficiency in improving client and associate experience, resolving and reducing customer complaints, and meeting customer service level agreements. Strong leadership acumen, adept at leading and coaching teams on the effective and accurate use of CRM and conducting random checks to ensure managers used CRM correctly. I possess solid management and administrative skills, and the ability to analyse issues, devise continuous process improvements and incorporate initiatives to increase operational efficiency. Analytical planner, adept at identifying opportunities for service improvement and implementing improved working methods to improve service delivery. I have exceptional communications skills, and the ability to build robust relationships with diverse multicultural customers to ensure positive customer relations.