David Hurley Email & Phone Number

United States

Worldwide

• Business leader responsible for managing global Microsoft portfolio, with a specialization in strategic vision and execution excellence
• Manage and nurture executive relationships and oversee delivery of engagements
• Advise and support clients, offering solutions and tactics to help achieve their business goals
• Responsible for developing annual new business forecasts and identifying prospective clients
• Participate and contribute to high level planning with internal/external stakeholders

San Antonio, Texas Metropolitan Area

• Accountable for maintaining high-volume annual portfolio, including direct oversight of Microsoft’s Cloud, Blog & Social workstreams; full remit covers Microsoft’s Global Demand Center (GDC) engine as a preferred.
• Create detailed business plans, set and manage sales goals and quotas, manage entire sales cycle, assist in finding prospects and leads, identify new opportunities, all while building strong, loyal client relationships.
• Drive, implement and maintain client development strategy
• Skillfully and confidently negotiate with clients, strategically advising at a business level
• Monitor and maximize monthly revenue in line with targets, reporting weekly

Seattle, Washington, United States

• Ensure program delivery requirements and SLAs are adhered to day-to-day
• Identify need for new tools/processes and analyze current process development opportunities to ensure efficiency
• Coordinate on-boarding process with FTE and Leads while analyzing team processes and recommending improvements for better client and audience satisfaction
• Assist in auditing of team processes and tools and provide recommendations; manages implementation rollout for optimizing team efficiency
• Support project management and oversight of process improvement, ad-hoc/incremental project delivery
• Develop delivery paybook for account and project delivery including but not limited to, end to end processes, cross team collaboration, business continuity planning, and more!

Seattle, Washington, United States

• Supported Microsoft throughout Rational/Wipro tenure as a senior contractor across various departments: Microsoft Store [B&M + Omnichannel], Marketing & Experiences, SMB/EDU, and Sales Excellence
• Establish project governance, including overall control of schedule deliverables while allocating appropriate resources
• Manage multiple, simultaneous projects end-to-end with varying complexity and competing priority
• Develop and monitor content effectiveness across marketing teams and provide recommendations for improvement
• Collaborate with cross-functional teams and suppliers to improve efficiency and operating standards across departments

Los Angeles, California, United States

• Multi-unit manager across retail sales field with specialization in revenue growth, customer satisfaction and people development
• Assisted with multiple WW pilot projects, including data analysis and detailed feedback collection for key stakeholders
• Cross-market mentorship leading to training hub establishment
• Appointed as project lead over Microsoft’s first flagship physical store in NYC, holding internal and external parties accountable for deliverables
• Supported B2B and enterprise sales, including pipeline dissection and analysis

Miami, Florida, United States

• Managed portfolio of accounts and oversight of sales forecasting, goal setting and performance reporting
• Developed and managed pipeline growth strategies for existing accounts
• Built foundation for outbound communication with client base, including pre- and post-sale consultations
• Trained peers and management on internal system supports and implementation plans

Miami, Florida, United States

• Built team of associates to deliver exceptional client services, including consultation facilitation and sales excellence
• Managed appointment book for highest volume store in Southeast market, including NPS ownership and follow-up
• Established hospitality partnerships as part of relationship growth strategy
• Exceeded all individual sales goals and mentored others by communicating clear expectations and goals

B.S., Management, Summa Cum Laude

Extracurricular Coursework, Management