Dai Phan Email & Phone Number

Licensed Clinical social worker with over 26 years’ experience working in the mental health field where I earned a reputation as a conscientious worker who takes initiative and possesses strong leadership skills.• 24 years’ experience working with mental health and co-occurring population and 2 years with victim services.• Demonstrates effective leadership through successful organizational implementation of evidence-based practice initiatives.• Developed performance management infrastructure to assess employees’ productivity and clinical outcomes.• Possesses excellent ability to work with community and professional groups.• Improved access to care and quality of care, as well as efficiency of operations through quality improvement activities, reducing turnaround time from referral to intake, in some cases by 33%. • Initiated staff development projects to improve staff motivation and engagement.• Participated in strategic planning to develop performance improvement metrics for the organization. • Trained chairpersons for committees (Staff Development, Multi-Cultural, Debriefing, Organizational Communication, and Utilization Review) to ensure that all activities are aligned with agency’s goals, mission and strategic direction.• Improved organization’s ability to make quicker decisions through data analysis by assisting in the design and implementation of business intelligence reports and dashboards.• Designed and implemented outpatient services that adheres to the operational and clinical integrity of the organization’s values and philosophy. • Assisted in providing symptom reduction to individuals by the 2nd session to 80% of individuals receiving EAP services.• Fully trained in EMDR