Daiana Neumann Email & Phone Number

Prague, Czechia

* Guide new employees through onboarding program.* Guide the team to keep an eye on the companies monthly target, and what we can do the reach it.* Manage training schedule and attendance.* Support employee's personal growth by giving individualized training per identified needs to support the development of the team as well as individual.* Prepared training materials* Coach and inspire employees on sales skills and customer care.* Keep track of the mais KPIs and inform the employees the areas that need theirs attention.* Daily plan and daily results for better track of the company and individual goals.* Weekly and monthly evaluation through KPIs results and feedback.* Translate materials or trainings from English to Czech language.

Prague, Czechia

* Top seller in whole Czech republic, consistently every month.* Great selling skills.* Empathic and customer oriented.* Capable of working autonomously as well as in a team.* Strong contributor to achieving store sales and delivery targets.* Excellent customer service throughout the sales and delivery process.

Prague, Czechia

SOCIAL MEDIA TRAINING COMPANY* Social media training for business owners. Focus on get sales and increase brand awareness.* Increased sales, engagement,brand awareness and number of followers using social media, how to take pictures for social media and use social media with strategy (Instagram).* CopywritingWe do these through: online training and coaching and workshops (online and presential)

Prague, The Capital, Czech Republic

ORGANIC KIDS CLOTHESCreating own brand for kids clothes from organic cotton.Kids e-commerce store.* Shopify* Pictures*Social Media* Working with the designers and seamstress to come up with the designs* Digital Marketing* Sales and client support

Busy raising 2 boys and learning everyday.Use these time to spend with my kids, read books and took some online courses.

Hlavní Město Praha, Česká Republika

* Customer care* Responsible for help desk activities ( for Portugal)* Responsible for payment collection activities ( for Portugal)* I work with SAP, I-many, Excel, Word.* Relocate and identify unidentified cash payments on appropriate customer accounts* Combine unassigned payments to appropriate invoices* Find solution to customer problems by solving or delegating issues related to the problem.* Training of new team members* Active participation in other tasks when necessary* Reached the lowest DSO in 2 years* Chosen to test the new version I-many

London, United Kingdom

English course with focus in art and design / Curso de Inglês com foco em Artes e design.

Florianópolis A Okolí, Brazílie

* Responsible for sales and customer service department* Responsible for decisions that directly affected the company's gross profit.* 60% increase in sales* Daily contact with customers by phone, online or in person* Responsible for solving customer problems and giving some advice on products, prices, payment, etc.* Responsible for providing technical and commercial support to customers.* Responsible for overall customer satisfaction.* Responsible for organising and attending international fairs 3 times a year - Gift Fair* Responsible for looking for opportunities and potential threats and discussing these issues in a business meeting with the Company Director - Rafael Biasotto.* Business with Argentina* Influence on product development and quality of service

English / Inglês, English With Focus In Art / Inglês Com Foco Em Artes

Business Administration / Bacharelado Em Administração

Creative Process / Processo Criativo

Sales / Vendas

Success And Optimism / Sucesso E Otimismo

Sales / Vendas

Art / Bacharelado Em Belas Artes