Management of the Product Owners team, composed of 14 people;Creation of processes for the area;Creation and execution of onboarding for new Product Owners;PO knowledge trail management focused on digital marketing, VTEX platform development and architecture;Traction of specialized mentorships, according to the employee's need;1x1 meetings and feedback with the team;Schedule and ritual management with the entire team of Product Owners, Strategic Directors and Scrum Masters;Evaluation of capacity x profile for new accounts in the PO portfolio;;Conducting CS surveys (NPS, CSAT, MHS and CES) and participating in the preparation and progress of action plans;Creation of onboarding and account handover roadmap between Strategic Directors;Alignments with customers and monitoring of risk management; Management of the Product Owners team, composed of 14 people; Creation of processes for the area; Creation and execution of onboarding for new Product Owners; PO knowledge trail management focused on digital marketing, VTEX platform development and architecture; Traction of specialized mentorships, according to the employee's need; 1x1 meetings and feedback with the team; Schedule and ritual management with the entire team of Product Owners, Strategic Directors and Scrum Masters; Evaluation of capacity x profile for new accounts in the PO portfolio;; Conducting CS surveys (NPS, CSAT, MHS and CES) and participating in the preparation and progress of action plans; Creation of onboarding and account handover roadmap between Strategic Directors; Alignments with clients and monitoring of risk management;

Customer Journey Management;Creation and execution of actions for customer success milestones;Definition of processes for each stage of the customer journey;Monitoring of customer success metrics;Creation, execution and implementation of the employee training project - Driven Universe by Driven Academy;Conducting customer satisfaction surveys (NPS, CSAT, MHS and CES);Elaboration and monitoring of action plans for neutral and detractor clients;Guidance to other areas of the company with data.

Main accounts served:Pandora Jewelry;Linx;ShopFácil - Bradesco;Furukawa Electric;Joico;Home Center Ferreira Costa;Liz Lingerie, among others.Management of accounts oriented to the growth of the site's performance - revenue targets captured and billed, in addition to ROAS and monitoring of conversion rate, approval rate, annual and monthly growth and behavior by channel and by device, among other KPIs;Account organization management through tools such as Jira, Confluence, Trello, Asana, Zendesk, among others;Strategic account management focused on growth;Elaboration of status report, reporting of contracted hours;Monthly and weekly meetings and dailies with the client, aiming at aligning demands and strategies - with analysts, specialists, stakeholders and C-level;

Manager of the marketing and sales area, focusing on the growth and strengthening of the company;Conducting prospecting for sellers and monitoring the implementation of products in e-commerce (XML and API);Management and curation of communication, through social networks, blogs, media kits, among others;Creation and execution of strategies aimed at the decoration and gourmet kitchen ecosystem;Creation and management of the brand actions schedule;Creation and execution of commercial strategies with sellers.

Dedicated Account Executive. Account serviced: Condor SuperCenterOffers management for each type of offers tabloid - sheet, 4, 16 and 32 pages - up to 550 offers;Management of the cycle of actions and teams involved in the execution of the tabloids;Review of descriptions, prices, discounts and correct images for each product;Leadership of the client's tabloid squad;Approval of mock-ups with the entire team of buyers, and final approval of the marketing sector;Review of the correct turn to digital tabloids;Management and development of junior employee - led;Use of tools such as: Microsoft office, Publi, among others.Previous: Account executiveAccounts served: Volvo Caminhões, Volvo Post-Sales, Volvo do Brasil Institutional, Rádio Mundo Livre, Mucha Tinta, among others.Management of offline communication actions;Traction of operational actions of the account, such as: organization, briefings, meetings with multidisciplinary teams, face-to-face presentation and defense meetings with clients, among others.Use of tools such as: Microsoft office, Publi, among others.

Management and organization of trade marketing actions;Selection, hiring and leadership of sales promoters;Management and metrics for the correct distribution of brand and partner gifts (Vinã Ventisquero, Susana Balbo Wines, Herdade São Miguel, Azeite Pons, among others);Development of communication actions with advertising and public relations agencies;Industry data monitoring and reporting;Organization and management of a strategic calendar, with participation in major events in the wine sector - such as Expovinis, among others;Monitoring of points of sale, shelves, sales promoters, among others - Paraná and São Paulo;Creation and execution of marketing actions with the commercial team.

Main accounts served:Volvo Financial Services Latam;Mack Trucks;Rudnick furniture;Thá Imobiliária e Incorporadora;Jasmine Food;SEPAC Group;Expoente Educational Group;Management of offline communication actions;Traction of operational actions of the account, such as: organization, briefings, meetings with multidisciplinary teams, face-to-face presentation and defense meetings with clients, among others.Use of tools such as: Microsoft office, Publi, among others.

Dedicated Account Executive. Account serviced: Grupo Barigui (Ford Center / Formula Renault / Kia Unika / Barigui Motos).Customer service;Preparation of briefings for multidisciplinary teams;Monitoring and minutes of weekly meetings;Management of operational actions and related to the organization of the serviced account.

Main accounts served:Subway;Pharmaroma Cosmetics;FESP PR;Cocelpa Pulp and Paper;Customer service;Preparation of briefings for multidisciplinary teams;Monitoring and minutes of weekly meetings;Management of operational actions and related to the organization of the serviced account.