Daiani C. Email & Phone Number

United States

- Expertise in the software support/call center area- Positive, empathetic and professional attitude towards customers - Tracking customer calls and issues using a help desk tool- Clarification of customer queries- Answering phones, emails and chatbots- Resolution of customer complaints- Maintain records of customer interactions, transactions, comments and complaints- Provide feedback on the efficiency of the customer service process

Salt Lake City, Utah, Estados Unidos

- Administrative functions - Scheduling, room reservation and organization of meetings- Archiving, greeting visitors and students- Assistance in payroll, admission and contract termination processes- Routine HR activities- Orientation of new employees and maintenance of personal files

Salt Lake City, Utah, Estados Unidos

- Analysis of financial performance- Monitoring of key performance indicators (KPIs)- Cash closing- Issuance of invoices- Recommendations for improvements in methods - Data collection and creation of reports