Ben Kim Email & Phone Number

Littleton, Co, Us

Irvine, Ca, Us

I continue to teach a 24-week UX/UI Bootcamp that covers the Design Thinking Process, User Research, User Testing/Analysis Strategies, low-fidelity wireframes to high-fidelity designs in Figma and finally high-fidelity HTML/CSS/JavaScript Prototypes. These Bootcamps are designed to prepare students with a strong portfolio based on proven design methodologies to be effective and productive UX Designers.

Austin, Tx, Us

As a design leader, I enhanced the capabilities of a 6-person team supporting over 10 global, market-leading products, focusing on individual career development and aligning team goals with business objectives. I developed a UX strategy to unify experiences and support the organization’s revenue goals, implementing key initiatives such as a new Design System, Accessibility Standards (508 and WCAG 2.2 AA), and aligning brand, design, content, and localization strategies. Additionally, I created the new product design and persona-driven experiences for their future SaaS platform.

I continue to teach a 24-week UX/UI Bootcamp that covers the Design Thinking Process, User Research, User Testing/Analysis Strategies, low fidelity wireframes to high fidelity designs with Figma and finally high fidelity HTML/CSS/JavaScript Prototypes. These Bootcamps are designed to prepare students with a strong portfolio based on proven design methodologies to be effective and productive UX Designers.

Washington, District Of Columbia, Us

I led a team of 3 designers, implementing a flexible Design Thinking framework with a Kanban workflow and a comprehensive Design System that enabled the team to self-manage and prioritize effectively while supporting their career growth. Collaborating with Product, Marketing, and Customer Experience teams, I refined our customer insight collection using tools like HubSpot, GA4, Hotjar, and user interviews, driving a data-driven UX strategy. Additionally, as an individual contributor on product design, I redesigned the core experiences for onboarding, profile management, and customer dashboards, resulting in improved user engagement and increased conversion rates.

Greenwood Village, Colorado, Us

As Design Team lead, I drove the development and execution of a Design System and Lean UX methodology, with a focus on regular Design Sprints and remote user testing to gather actionable insights. Working with leadership, I was instrumental in the creation of IRIS, a Journey Intelligence SaaS platform that leveraged machine learning to analyze customer experience data to deliver strategic insights to enhance client and end-user experiences.

Stamford , Ct, Us

At Spectrum, I led the design of a new product to simplify Internet and TV service setup for apartment renters. Through in-person user testing and qualitative research, I delivered user journey maps, personas, and user flows, resulting in a successful pilot that validated a new revenue opportunity.Drawing on my leadership experience, I introduced a Confluence-based catalogue of design templates for prototypes, wireframes, and flowcharts, improving the UX team's project management, feedback processes, and design deliverables.

Littleton, Colorado, Us

From starting as an individual UX Designer I progressed to UX Manager, and eventually Product Owner overseeing mobile and enterprise products, shaping my path as a Design Leader. Leading a team of 3 UX Designers and 2 Business Analysts, I executed a UX strategy that resulted in the organization's first consumer-facing mobile app and enterprise product, Nexus. I also built the infrastructure to support this growth, including the first Design System, and fostered a high-performing team by creating a professional development framework that ensured clear career paths and long-term goals.

Littleton, Colorado, Us

Littleton, Colorado, Us

Denver, Co, Us

As UX Director, I led a team of 4 designers in creating prototypes, user flows, and journey maps, aligning our design process with the Product team's Agile workflows to support multiple daily releases. I developed a comprehensive user research process, combining qualitative and quantitative data, which informed the redesign of the web application and the launch of a new mobile experience.

- Work collaboratively with product management team to improve on existing products and develop new products- Build functional prototypes based on HTML5, CSS3 and jQuery to test new ideas and products for internal and external testing and review- Create workflow, wireframes, visual design comps- Document requirements for current product enhancements and new product development- Participate in the software review process to ensure that new development meets visual and functional requirements- Evolve and encourage the adoption of consistent design and user experience standards in current and future web applications- Focused on projects within the Microsoft Office suite with a SharePoint back-end and additional web integration.

Centennial, Colorado, Us

- Develop, design, layout, create and maintain web content for web sites, HTML Emails, newsletters.- Clean up/re-vamp existing sites and browsers.- Organization and structure of intranet site content through the use of a content management system.- Creation of designs and layouts from scratch within existing style guidelines.- Adjust images, typography, color schemes, and CSS as needed to achieve a cohesive look and feel and align with organizational brand.- Actively participate in the requirements review, analysis, and planning.- Perform maintenance and updates for intranet and Internet sites.- Management and coordination cross-business unit content.- Update documentation relating to process and location of media assets, use, and schedule.

Dallas, Tx, Us

- Manage content for multiple websites, web banner and promotional landing page design and development.- Create and present information architecture designs, wireframes, site prototypes. - Provides insight and direction on website and web application UI design and best practices in UX. - Experience in creating and supporting multi-language designs and content. - Design and develop interactive Flash presentations, games, web banners, and promotional materials. - Daily collaboration with IT, software and web developers, business owners, marketing, legal, privacy, and outside agencies.

Dallas, Tx, Us

- Instrumental in applying new corporate branding to entire company web presence.- Designed and developed: banner ads, direct emails, new promotional landing pages.- Worked within a Content Management System using it’s built-in WYSIWYG and direct XML file editing to update existing landing pages and external websites. - Direct contact between domestic/international offices and translation company for all translated web content.- Acted as a resource for Information Architecture to multiple departments and projects.- Established and maintained corporate web standards and guidelines- Design and publish regional content updates by working with regions and copywriters as needed. - Proactively improve page and website, including: Best practices, troubleshooting Additional Page layouts incorporating information hierarchy, new links and tables - Optimize text content for easy accessibility and prioritization by web search engines.

- Managing two (2) websites including site maintenance, graphics, SEO, and vendor relations.- Responsible for updating content and design to adhere to best practices and Web Standards.- Provide creative direction and material for online marketing campaigns for the corporate bank’s marketing department.- Responsible for enhancing the new corporate Intranet through complex CSS style sheets to increase communications across 13 bank branches and 150 employees.- Responsible for weekly/monthly traffic analysis reports for websites using Google Analytics.- System Administrator for all current mortgage technology solutions.- Responsible for a rapid one month deployment of a new software platform, which resulted in increased monthly production and rising monthly profits.- Continuously built relationships with new vendors while researching new technologies and software systems.- Responsible for daily server backups and general network maintenance and support.- Provided technical support and software training for 20+ on-site and remote employees.

- Led from initial development to deployment of new portal website (www.lionmts.com).- Post-launch responsibilities for the new portal website included complete Search Engine Optimization (SEO), content/design updates, support, traffic tracking, and usability research.- Worked closely with company wide departments and managers as technical support, quality assurance tester, client relations, technical research, and product pricing.- Continued to research new solutions to streamline current business processes and presented findings in structured meetings to department managers.- Promoted from Junior Web Designer to Senior Web Designer and Team Lead of a 5+ member design team within the first year of employment.- Instrumental in building an effective team in a positive and productive working environment.- Directly responsible for developing and improving departmental processes to build a stronger product line through external research and initiative.- Produced and managed 8-10+ websites per month towards an increase in monthly revenue for the company.- Managed workflow and client expectations to meet deadlines and produce website products for medium sized businesses to growing corporate organizations in the Mortgage Industry.