-Answered multi-line phones and either direct the caller to the appropriate party or handled callers’ needs personally-Verify coverage of benefits for Medicare, Medicaid, Blue Cross Blue Shield and other major insurance companies-Maintained patient accounts by obtaining, recording, and updating personal and financial information.

-Assisted therapist, supervisors and physician implement a new system, and with development of written reports and plans that provides recommendations or solutions for recovery. -Review, analyze and revise standard operating procedures to ensure consistency in the delivery of therapy program/routine. -Communicate with internal and external stakeholders (patients and doctors) to support therapist policies and overall recovery programs. -Coordinate and assemble materials (equipment) for patients and serve as the point of contact for incoming clients.-Provide complete instructions to the patients concerning the policy, the program, and the process. -Provide advice and guidance, and interpretation to patients regarding the recovery of insurance benefits. Resolve insurance issues by interpreting the insurance laws, regulations, and policies.

- Verified coverage of benefits for Medicare, Medicaid, Blue Cross Blue Shield and other major insurance companies.-Processed payments from patients for co-pays and uninsured visits; obtained third-party payer authorization for services provided and communicated outstanding balances to insurance companies and patients.

-Scheduled appointments for new and recurring patients based on Physical Therapist (PT) availability-Managed office and medical supply inventories; receive deliveries and organize supplies in stockrooms and exam rooms-Answered multi-line phones and either direct the caller to the appropriate party or handled callers’ needs personally

-Prepared medical billing for Occupational Therapy, Speech-Language Pathology, and Hearing & Balance Centers. -Verified coverage of benefits for Medicare, Medicaid, Blue Cross Blue Shield and other major insurance companies.-Inputted medical billing for patients, including patient claims and payments.-Inputted monthly billing for Wellness Center memberships.