➤ Working in a remote position, managing large amounts of inbound contacts in a timely manner, while identifying customer or vendor needs, clarifying information, qualifying issues, and offering solutions.➤ Efficiently checking invoices, scanning paper forms and downloading email attachments, and promptly paying the invoices, as well as updating accounting records with new payments, balances, and customer information.➤ Successfully managing account balances to discover outstanding debts or other inconsistencies, and collecting all information needed to calculate bills receivable, checking data input in the accounting system to ensure accuracy.➤ Issuing invoices and bills, sending them to customers or vendors through various channels, in addition to issuing account statements periodically, while sending reminders for payments and contacting customers or vendors as assigned.➤ Answering questions and handle complaints regarding bills, as well as personalizing support in order to continually improve customer and vendor satisfaction.

➤ Effectively supported catering, including contributing to organizing on-location events such as weddings or other large parties, as well as worked in the bar and restaurant as a Cook and Bartender.➤ Played a role in the basic management of the Golf Club, including maintaining daily records and reports, while organizing schedules and operations for the driving range and golf outings.➤ Efficiently and patiently checked members and their guests in, registering players and assigning them their tee time, as well as collected all money for green fees, programs, rentals, and Pro Shop sales, issuing receipts for all transactions.➤ Answered a high volume of phone calls, recorded messages, and remained courteous with patrons at all times, while providing excellent customer service in a positive, respectful manner to ensure high levels of guest satisfaction.

➤ Supported customers with processing transactions, such as deposits, withdrawals, or payments, while resolving complaints or account discrepancies, and answering questions.➤ Efficiently processed standard transactions using the FISERV network, as well as expertly balanced machines including ATMs, coin counters, and Teller cash recyclers.➤ Utilized switchboard phones and security systems, in addition to using software to track bank information and generate reports, while following all bank financial and security regulations/procedures.➤ Informed customers about bank products and services, upselling and connecting them to the appropriate team member to drive revenue, as well as tracked, recorded, reported, and stored information related to transactions.

➤ Strategically managed all social media platforms, including posting content and conducting Q&A interviews with alumni through these social outlets, as well as helped coordinate summer enrichment programs for school district kids.➤ Closely monitored Facebook, Instagram, and Twitter, and promptly interacted with and answered questions from followers, driving high engagement.➤ Analyzed analytics to gauge the success of campaigns and created performance reports, as well as provided suggestions to management for improving customer experience on social platforms and internal processes.➤ Brainstormed new campaign ideas, leveraging the overall concept of the company, including the brand, customer, product goals, and all other aspects of service.➤ Implement social media strategies that built awareness, increased the following, and improved contact, including with the community of volunteers, donors, and affiliates.➤ Collaborated across Marketing, Data, Growth, and Creative teams to align on storytelling, as well as identified new social content trends, including influencer opportunities.

Phone calling,filing, training sessions, organizing offices