Daijah B. Email & Phone Number

23518, Norfolk, Virginia, United States

• Solely responsible for creating and distributing daily, weekly, and monthly reports tocustomers to provide continuous insight regarding the progress of all teams and tasks.• Collaborate with multiple teams to ensure accuracy in reporting, impacting more than 3 ships simultaneously.• Perform monthly internal audits to adhere to all standards of the ISO 9001:2015 certification and ensure 100% compliance to quality management standards.• Identify process inefficiencies and recommend improvements, leading to a 12% increase in operational efficiency and accuracy.

• Developed a communication strategy that allowed a significant decrease in cash pickup delays, safe connectivity issues, and non-usage of the devices daily.• Increased program efficiency by 30% through the development and maintenance of interactive Excel and Power BI dashboards, leading to better decision-making and resource allocation.• Utilized SQL and Excel to clean and analyze data patterns before generating reports, whichcontributed to a decrease in common issues for over 500 stores allowing the optimization of multiple business processes.

Remote

• Utilized Excel to analyze large data sets to improve data accuracy and data quality; enhancing theefficiency and effectiveness of business operations.• Owned the development of SQL queries to efficiently retrieve health and status information of over1000 EVs daily.• Implemented new follow-up procedures by creating ticket tracking systems, resulting in a significant 32% reduction in vehicle connections within the first 6 months.

Remote

• Improved customer satisfaction ratings by 10% and reduced escalations through proactiveproblem-solving.• Created and implemented proactive measures collaboratively within a team to combat 1000 issues after the implementation of a new system process.• Optimized customer satisfaction and responsiveness by 10% by analyzing Excel dashboards to enhance real time tracking, resulting in increased customer loyalty and retention.

Remote

Fishers, Indiana, United States

• Consistently achieved 15% improvement in accuracy of customer profile data through strategic dataentry audits, optimized processes, and ongoing data management training.• Processed an average of 60 customer service requests per day and successfully resolved 98% of inquiries.

Remote

• Coordinated events, meetings, and inspections by managing 4 schedules for the leasing agents, property manager, and maintenance techs.• Created clear and concise reports to monitor daily activities for the leasing office.• Maintained the organization of leasing documents such as, applications, ledgers, and lease contracts.• Engaged customers upon arrival and assisted in addressing all customers’ needs and concerns

Remote

• Grew sales by $50,000 in first 6 months by negotiating terms for different policies, products and insurance comparisons.• Enhanced customer satisfaction by 15% during Annual Enrollment Period (AEP).• Researched extensive information and details to compile a list of individual based opportunities for over 8 individuals per day.• Utilized risk management strategies to identify and recommend the most secure, effective option for individuals.

Bloomington, Indiana, United States

• Resolved over 40 technical and design issues daily, ensuring timely production of chipped identification cards.• Adapted to the challenges of COVID19 and maintained excellent customer interactions through inperson, email, phone, and chat, resulting in a 25% increase in positive customer feedback.• Inspected data for more than 2 entry and exit points of many educational buildings to maintain and improve efficiency with card usage.

Bloomington, Indiana, United States

• Adapted to the changes of the healthcare field during the corona pandemic by giving the long hours needed to provide care to the clients• Documented everyday routines for clients so that they can live self-directed lives happily• Radiated a positive attitude to maintain the ease and comfortability of the clients during COVID 19

Bloomington, Indiana, United States

• Expressed patience and problem-solving skills when chosen by the manager to diffuse situations with rude and dissatisfied guests• Formulated thoughts and ideas professionally to communicate with team members in an efficient manner and assist with training. • Established a great work ethic by maintaining a busy manner and helping train new employees as needed• Given the opportunity of promotion to Team Manager within 4 months of employment

Bachelor'S Degree, Economics

Introduced to the deep understanding of economic theories and concepts Obtained a proficiency in quantitative methods and stat analysis.

Bachelor Of Arts - Ba, African-American/Black Studies, 3.8

Activities and Societies: Vice President of the Atkins Living & Learning CommunityPerfected analytical skills through the critical.