Daijah B. Email & Phone Number

23518, Norfolk, Virginia, United States

• Solely responsible for creating and distributing daily, weekly, and monthly reports tocustomers to provide continuous insight regarding the progress of all teams and tasks.
• Collaborate with multiple teams to ensure accuracy in reporting, impacting more than 3 ships simultaneously.
• Perform monthly internal audits to adhere to all standards of the ISO 9001:2015 certification and ensure 100% compliance to quality management standards.
• Identify process inefficiencies and recommend improvements, leading to a 12% increase in operational efficiency and accuracy.

• Developed a communication strategy that allowed a significant decrease in cash pickup delays, safe connectivity issues, and non-usage of the devices daily.
• Increased program efficiency by 30% through the development and maintenance of interactive Excel and Power BI dashboards, leading to better decision-making and resource allocation.
• Utilized SQL and Excel to clean and analyze data patterns before generating reports, whichcontributed to a decrease in common issues for over 500 stores allowing the optimization of multiple business processes.

Remote

• Utilized Excel to analyze large data sets to improve data accuracy and data quality; enhancing theefficiency and effectiveness of business operations.
• Owned the development of SQL queries to efficiently retrieve health and status information of over1000 EVs daily.
• Implemented new follow-up procedures by creating ticket tracking systems, resulting in a significant 32% reduction in vehicle connections within the first 6 months.

Remote

• Improved customer satisfaction ratings by 10% and reduced escalations through proactiveproblem-solving.
• Created and implemented proactive measures collaboratively within a team to combat 1000 issues after the implementation of a new system process.
• Optimized customer satisfaction and responsiveness by 10% by analyzing Excel dashboards to enhance real time tracking, resulting in increased customer loyalty and retention.

Remote

Fishers, Indiana, United States

• Consistently achieved 15% improvement in accuracy of customer profile data through strategic dataentry audits, optimized processes, and ongoing data management training.
• Processed an average of 60 customer service requests per day and successfully resolved 98% of inquiries.

Remote

• Coordinated events, meetings, and inspections by managing 4 schedules for the leasing agents, property manager, and maintenance techs.
• Created clear and concise reports to monitor daily activities for the leasing office.
• Maintained the organization of leasing documents such as, applications, ledgers, and lease contracts.
• Engaged customers upon arrival and assisted in addressing all customers’ needs and concerns

Remote

• Grew sales by $50,000 in first 6 months by negotiating terms for different policies, products and insurance comparisons.
• Enhanced customer satisfaction by 15% during Annual Enrollment Period (AEP).
• Researched extensive information and details to compile a list of individual based opportunities for over 8 individuals per day.
• Utilized risk management strategies to identify and recommend the most secure, effective option for individuals.

Bloomington, Indiana, United States

• Resolved over 40 technical and design issues daily, ensuring timely production of chipped identification cards.
• Adapted to the challenges of COVID19 and maintained excellent customer interactions through inperson, email, phone, and chat, resulting in a 25% increase in positive customer feedback.
• Inspected data for more than 2 entry and exit points of many educational buildings to maintain and improve efficiency with card usage.

Bloomington, Indiana, United States

• Adapted to the changes of the healthcare field during the corona pandemic by giving the long hours needed to provide care to the clients
• Documented everyday routines for clients so that they can live self-directed lives happily
• Radiated a positive attitude to maintain the ease and comfortability of the clients during COVID 19

Bloomington, Indiana, United States

• Expressed patience and problem-solving skills when chosen by the manager to diffuse situations with rude and dissatisfied guests
• Formulated thoughts and ideas professionally to communicate with team members in an efficient manner and assist with training.
• Established a great work ethic by maintaining a busy manner and helping train new employees as needed
• Given the opportunity of promotion to Team Manager within 4 months of employment

Bachelor'S Degree, Economics

Introduced to the deep understanding of economic theories and concepts Obtained a proficiency in quantitative methods and stat analysis.

Bachelor Of Arts - Ba, African-American/Black Studies, 3.8

Activities and Societies: Vice President of the Atkins Living & Learning CommunityPerfected analytical skills through the critical.